We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Old Swan Hotel and Harrogate?

We'll send you updates with the latest deals, reviews and articles for Old Swan Hotel and Harrogate each week.

  • Save Old Swan Hotel
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d193525?ext=true&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_BOOKNOW

Old Swan Hotel


Hotel class 4.0 of 5
Swan Road, Harrogate HG1 2SR, England
Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

Reviews you can trust

53% Recommend
3.0 of 5 stars 131 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (131)
[ Date ] [ Rating ]
Save Review
1 of 5 stars
UK
28 Nov 2009 | Trip type: Couples New

This was the third time we stayed at the Swan Hotel Harrogate. The first time, in 2007, the hotle was undergoing some sort of refurbishment and the room we had, smelt a bit of damp. On a return visit in 2008, the hotle looked much better, but the room we were allocated had no view and even although we had... more

Save Review
5 of 5 stars
bedford
27 Nov 2009 | Trip type: Couples

We booked the accommodation with ‘Bed & Breakfast’ via Tesco Club card Voucher system. Our room 379, was on the third/top floor. A good 4 star standard hotel and room. A good size, required equipment and furnishings. However the window was very small and restricted due to the position of the room. Furthermore there was a wall next to the... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for taking the time to review your stay at the hotel. I was pleased to read that you had enjoyed your stay and we look forward to your next visit! Many thanks

james boro
Save Review
5 of 5 stars
Normanby, Middlesbrough
26 Nov 2009 | Trip type: Couples

don't take any notice of the bad reviews, everything about the hotel is good. decent sized rooms, comfortable ,very pleasant staff and to top it all off went to Bill Wyman concert-fantastic!!! more

Management response from
DRGM, General Manager

Dear reviewer Thank you for your positive comments regarding your stay at the hotel, it is always very encouraging for the team to hear constructive feedback as well. We look forward to welcoming your back soon. Thank you

Save Review
2 of 5 stars
London
23 Nov 2009 | Trip type: Solo travel

My single room did not have enough light in it to be able to read easily or work - they brought up a desk lamp which did not improve things particularly well. The lounge menu for tea and cake left a lot to be desired if you did not like chocolate as that was the only cake or shortbread they... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for submitting your feedback and letting us know that your stay was not satisfactory. I am sorry this was the case and assure you that we will use your comments to improve our hotel. Thank you

Save Review
5 of 5 stars
Doncaster, United Kingdom
15 Nov 2009 | Trip type: Couples

Stayed for two nights in room 234. This is a fabulous hotel, very picturesque and in keeping with historic Harrogate. All the staff are very helpful and we received EXCELLENT service in the restaurant. Breakfast is freshly cooked to order and of high quality. The room, which was very well equipped was small, but thast is not a problem as... more

Management response from
DRGM, General Manager

Dear reviewer Many thanks for taking the time to write your review following your stay at the hotel. I was delighted that you enjoyed our facilities and we look forward to welcoming you back soon. Thank you.

Save Review
4 of 5 stars
Oxford
14 Nov 2009 | Trip type: Business

The hotl was lovely and fantastically positioned for the conference centre. The rooms were well appointed ans well designed. But, the room I stayed in, and my colleague's were excessively hot. Another guest told us their room was too. The hotel engineer told me the heatig wasn't on and didn't know where the heat was coing from. The mananger (who... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for taking the time to write your review, I was disappointed that you felt the bedroom was too hot and I apologise that we did not react quicker to find you a comfortable bedroom. We do sometimes receive requests from guests to move bedrooms and do try to accommodate where possible. Apologies and thanks for your...

Save Review
4 of 5 stars
Worcestershire
5 Nov 2009 | Trip type: Couples
1/1 found this review helpful

The Old Sawn at Harrogate was our location for a short break. The hotel is in a great place for exploring Harrogate everything in walking distance. The staff were helpful and efficient at all times. the food was very good. However our room was on the third floor and was small for a double room with a sloping roof which... more

Management response from
DRGM, General Manager

Dear Guest Many thanks for taking the time to review your stay, I was pleased that you enjoyed our location and apologise that you were not comfortable with your allocated bedroom. Your review does not state if your requested to move, we do occasionally get requests and try to oblige where possible. Thank you.

Save Review
5 of 5 stars
cornwall
3 Nov 2009
2/2 found this review helpful

I have just returned from an eight day holiday and felt compelled to write about my stay. I was with a group of 45 other people and could not have been looked after any better. The rooms were clean, comfortable and homely, the sheets were changed 4 times during our stay!! as were the towels. The food was excellent and... more

Management response from
DRGM, General Manager

Dear Reviewer Thank you for your constructive compliments regarding your recent visit to the hotel, I was pleased that you enjoyed your stay and we look forward to welcoming you back soon! Many thanks

Save Review
3 of 5 stars
Middlesbrough
3 Nov 2009 | Trip type: Business

My colleague and I stayed for one night as we were attending an exhibition the next day. Receptionist was welcoming and efficient, room and bathroom large and spacious . Decided to have a drink in the comfortable bar prior to dinner. On entering restaurant we where seated quickly but after that things went down hill. The restaurant was large and... more

Save Review
3 of 5 stars
darcheryorks
28 Oct 2009 | Trip type: Couples

We stayed at the Old Swan for one night on Saturday 24 October. On a positive note the room was fab - really huge with large bathroom. Unlike other guests we found it to be really peaceful but we were on the 3rd floor (392), tucked away so a great night's sleep was had by us both. What was particularly... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for your review of the hotel further to your recent visit. I was disappointed to read that not all your comments were positive. The service issues you mention are not acceptable and are currently being investigated in order that we can identify any issues. Thank you once more and we hope that you might give us...

Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Old Swan Hotel? Share your experiences!

Write a Review
Add Photos
Add Videos
Find more hotels travellers trust
Travellers Who Viewed This Property Also Viewed
Location: Harrogate, North Yorkshire
£95*
Check Rates ABS:HotelCheckRates-d192722?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Harrogate, North Yorkshire
£108*
Check Rates ABS:HotelCheckRates-d191794?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Harrogate, North Yorkshire
£98*
Check Rates ABS:HotelCheckRates-d192721?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
*Average price

Do You Own Old Swan Hotel?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Centre
  • Add Photo
  • Add Video

Old Swan Hotel Also Known As

  • Old Swan Harrogate
  • Hotel Old Swan
Address: Swan Road, Harrogate HG1 2SR, England