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Hotel class 4.0 of 5
Swan Road, Harrogate HG1 2SR, England
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Reviews you can trust

53% Recommend
3.0 of 5 stars 131 reviews
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By trip type
All (131)
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4 of 5 stars
Yorkshireman on tour
24 Oct 2009 | Trip type: Couples

Stayed at the hotel for my birthday. The room wasn't ready when I arrived even though it was just after the advertised booking time so things didn't bode well. However this was the only hiccup of my two night stay. Very central, only 5 minutes walk from the centre of Harrogate. The breakfast was good, with extra toast, tea and... more

Management response from
DRGM, General Manager

Dear reviewer Many thanks for your positive comments regarding your stay at the hotel. I was pleased that you enjoyed the visit and thank you for your helpful feedback. Thank you

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5 of 5 stars
Lincoln, United Kingdom
23 Oct 2009 | Trip type: Couples

Booked hotel as suprise weekend for partners birthday, efficient friendly staff on reception, room lovely and clean,but obvious there were repairs on going, as the window in the bathroom was in need of replacing, despite the fact the shower and tiling was all new and though the view was'nt brilliant facing out onto the roof tops of what appeared to... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for taking the time to review your visit to the hotel. I was pleased to read that you had enjoyed your stay and I thank you for your constructive feedback. Thank you

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2 of 5 stars
London
22 Oct 2009 | Trip type: Business
1
person found this review helpful

Have just returned from a stay at the Old Swan where we had a group booking for approx 8 rooms. The hotel whilst appearing quite charming seemed charmless for our brief visit. In this mild weather, the thermostats throughout the hotel were on a suffocatingly high temperature which couldnt be changed. Our entire group slept badly. The temperature in my... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for taking the time to write your review. I am sorry that the hotel did not meet expectation on this occasion and apologise that your stay was not satisfactory. I would welcome the opportunity to discuss your stay and will be contacting you to obtain more detail. Thank you

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4 of 5 stars
Bathgate
19 Oct 2009 | Trip type: Friends getaway

We have just returned from the hotel, after having a lovely weekend, we arrived on Friday 16th and departed on the Sunday 18th, the hotel was very busy with lots of weddings but still the staff could not have been more helpful and accomodated all our requirements. My friends elderly mother requested a dressing gown and two were delivered promptly... more

Management response from
DRGM, General Manager

Dear reviewer Many thanks for taking the time to review the hotel further to your recent visit. I was pleased to read you positive comments and we look forward to welcoming you back to the hotel in the near future. Thank you

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5 of 5 stars
Leeds, United Kingdom
12 Oct 2009 | Trip type: Couples

If you are looking for somewhere to stay in Harrogate, which itself is one of my favourite places then there is nowhere better than the Swan. It's near enough to the centre and the whole experience is fantastic - I could not rate the rooms and staff highly enough. It isn't a cheap hotel, but you can see where the... more

Management response from
DRGM, General Manager

Dear Reviewer Thank you for taking the time to review the hotel further to your recent visit. I was delighted to read your positive comments regarding the hotel and staff and we look forward to welcoming you back to the hotel soon.

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4 of 5 stars
Canada
11 Oct 2009

I was on a tour of England and this was one of our stops. I had read some not so good reviews of this hotel but I found them not to be so. The food was warm, served quickly and the selection was excellent. Yes. the rooms were warm at night, but we turned off the heat register and opened... more

Management response from
DRGM, General Manager

Dear Reviewer Thank you for taking the time to review your stay at the hotel. I was pleased to hear that your visit was enjoyable and particularly with your positive comments regarding the food and service. Rest assured your feedback will be passed on to the team, who will be delighted to be recognised for their hard work. Thank you...

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1 of 5 stars
York
1 Oct 2009 | Trip type: Couples
1
person found this review helpful

I booked a surprise weekend in Harrogate for me and my partner to celebrate his 40th birthday. We really needed a relaxing break. Forget it here!! We had specifically requested a 'quiet room with a view' and received a tiny room with a horrible view across a roof and a brick wall and they put us right above a wedding... more

Management response from
DRGM, General Manager

Thank you for submitting your review of the hotel from your recent visit. I was disappointed to read that your stay had not met expectation and specifically the allocated room and noise had been most dissatisfactory. We do receive many positive comments from guests regarding the hotel however I am sorry that this was not the case on your visit....

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5 of 5 stars
Hampshire
30 Sep 2009

We stayed here with a large group (about 30 of us!). Reception (and other) staff were friendly and efficient and got us all checked in pretty quick. Our room was lovely - No135- large, clean and comfortable. Modern style but with a bit of character. Bathroom was lovely too, with a great shower. Only slight downside to the room was... more

Management response from
DRGM, General Manager

Dear reviewer Many thanks for taking the time to review your stay at the hotel. It was great to read your positive comments and it is satisfying to hear that the teams hard work is appreciated. I look forward to welcoming you back to the hotel soon on your next visit. Thank you

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2 of 5 stars
Bromley, Kent
25 Sep 2009 | Trip type: Family

Called in for a drink in the bar here after a meal elsewhere in town. Its an attractive building from the outside, and features a large illuminated sign advertising a 'Cocktail Lounge' . Great, we thought, lets treat ourselves to a nice Martini, perhaps with someone in the background on a piano.... Once inside however, the bartender seemed confused by... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for the feedback on your recent visit, I apologise that it did not meet expectation on this occaision. The 'Cocktail Lounge' signage is part of the hotels heritage and listing however I am sorry our team member was not able to accomodate your request. We do have several basic cocktails available and I will ensure that...

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5 of 5 stars
wils10
18 Sep 2009 | Trip type: Couples

We got married in May at Harrogate Registry Office and we had our wedding reception at this hotel. Im so glad we did. Sally the wedding coordinator cant do enough for you. Nothing is a problem for her. We only had a very small wedding party but the service we received was excellent . We went to have a look... more

Management response from
DRGM, General Manager

Dear reviewer Thank you for contacting us regarding your experience at the hotel. It is refreshing to hear your positive comments and please rest assured that I will pass your feedback on to Sally - she will be thrilled!

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The OLd Swan Hotel Also Known As

  • Old Swan Harrogate
  • Hotel Old Swan
Address: Swan Road, Harrogate HG1 2SR, England