Bathroom: We didn't have constant hot water (on and off both morning and evening - had to keep jumping in and out of shower as temperature changed from hot to very very cold. I persevered (getting in and out) my partner gave up on the idea of showering at all! The bathroom had a strange smell. Lovely molton brown goodies,... More

On arrival was quite impressed with this hotel, even though there was a bad drains smell in the bar area. The Receptionist Ruth was very pleasant and helpful. We were on a ('here come the girls' hen party package). We were given a so called family room for 3 of us. Well the room was barely big enough for 2... More

My husband and I stayed here for a night between Christmas and New Year and booked a superior room. I used to live in Harrogate and actually used to work in this hotel as my first weekend job (many years ago!) and so was really looking forward to staying here. Unfortunately we were incredibly disappointed. The lobby of the hotel... More

Brilliant service. Staff were great, amazing location and rooms! Loved every minute More

My dad and his wife had raved about this crazy hotel decorated like a brothel (their words!) so my husband and I were intrigued to say the least. We were pleasantly surprised to find that what the senior citizen set considers brothel-like we found opulent and fashionable. We didn't notice any of the shabbiness other posters have mentioned. The mini... More

We have just returned to The Balmoral for a Xmas weekend away after staying there in Jan 2008. Such a shame that the Hotel seems to have gone downhill, we stayed in the same Mini suite (19) as we stayed in last time. The wallpaper was coming off, the side table was damaged, the light fitting in the entrance room... More

With our 3 year old we booked a 2 night stay with a package that included champagne on arrival, cream tea (with champagne), a lovely dinner at their sister restaurant and breakfast. Overall, service was friendly and attentive, hotel has charm and is well maintained (unlike previous reviewers stated). My only gripe was breakfast as it lacked in certain areas... More

My wife and I just enjoyed a two night stay at the Balmoral.The service from when we arrived to when we left was first rate, 10 out of 10 for thr girls on reception. Our room could not have been better ( my wife now wants a slipper bath at home ) for size and comfort. The breakfast was great... More

I went away as a group of 5 girls and we all had a fantastic time. Champagne/afternoon tea on arrival, a trip to a local spa, an amazing meal at their sister hotel The White Hart (taxi included) and then entry into The Viper Rooms (not my scene but fun anyway) then a taxi home. We were well looked after... More