We booked back in April through the previous owners and when we arrived late on Sunday the room was wrong. The duty receptionist 'Sean', kept his cool and sorted us out with a better room for the same tariff. We had a great week, nothing was too much trouble for the staff, the breakfast was fantastic with a buffet style... more

The West Park's website describes their hotel as a 'Boutique Hotel'. I can tell you that this absolutely NOT a boutique hotel. The building itself occupies a lovely location in Harrogate, situated within a row of fashionble shops and bars which stand opposite a lovely area of parkland. But don't let this fool you, inside we found one of the... more

A lovely hotel in a lovely location close to the city centre. The room was lovely though we had booked a suite and I considered the room we got was an executive room as it was large and spacious. The room and bedroom were very clean. The only disappointment with the hotel was the lack of internet in the room.... more

We arrived with trepidation having booked the hotel two changes of ownership ago. We booked the whole hotel for a brass band trip to Harrogate and cannot recommend the new owners highly enough. Nothing was too much trouble, the rooms were immaculately clean, the welcome was very warm and the location superb. We look forward to a return trip and... more

Booked to stay at this hotel through work for a recent conference/exhibition in Harrogate. Chose its location as it’s only a short walk into town yet not right in the centre. Having read some of the previous comments posted on Trip Advisor however, we arrived at the hotel with some trepidation. Stayed for three days and couldn’t have been more... more

I've stayed at the West Park a couple of times before and never had any intention of going back and why would we? The rooms were dirty, staff were unfriendly and unreliable. I was looking for a room in Harrogate for the 9th and 10th Sept, unfortunetely the Bridal fair was on and the whole town was fully booked so... more

september 9th/07stay at West park Harrogate. Recently taken over by management who have the blues bar in harrogate. They went out of their way to make our stay enjoyable. really friendly staff personal service. A great location I would most definitly recommend this hotel to any one! more

Please do not stay at this hotel if you are hoping for a relaxing stay.From the moment of checking in to leaving i had a most unpleasant time.The staff,when you could find them were not very helpful and seemed totally dissinterested.The room i occupied was dreary and in need of a coat of paint and also a good clean.There was... more

Lovely location and impressive description on website, but what a disappointment! Great potential but currently more like a dreary hostel than a boutique hotel! Clean and comfy beds but grotty bathroom in the family suite. Amusing contrast of fancy Molton Brown toiletries and trendy black and white tiles but no toilet seat! Bedrooms a little grotty too - not very... more