Just returned from a 2 night break at this hotel, with our two children (under 7) and my 89 year old grandmother. We visit this area on a frequent basis (we usually stay at the Thistle Cheltenham) but we thought we would try the Hallmark post its complete renovation (we have stayed once before, during its renovation). Although the hotel... More

Have regularly visited this property as it is one of my firm's chosen hotels in Gloucester. Although the hotel isn't much to look at from the outside, the inside of the hotel has a modern, contemporary feel. The rooms (although a little dark, as the walls aren't a light shade), are very comfortable - good sized table for working, nice... More

SHOCKING DAY! I booked a spa day at this hotel as a gift for my cousin. It was shockingly awful. Our 'spa day' included, cold pool area, dirty complimentary towels, hair in the; sauna, steam room and changing area, as well as children running around! The only element of cleanliness was when we observed a member of staff in the... More

We decided to go away for a few days with our youngest son (aged 5) and found this hotel online. It was a last minute decision and didn't know if there would be any rooms available, however on contacting the hotel, they were very helpful. Although we got lost on the way, a phone call to the Receptionist, who soon... More

I agree entirely with everything that Lucy B has said. On arrival we found in our rooms a box of biscuits and a half bottle of wine as well as a list of the local church services. The break started with afternoon tea and chocolate decorating. This was followed by a wonderful meal in the evening. There were loads of... More

This is one of the best hotels we've stayed in! We booked a christmas package back in the summer, and from the moment we arrived we were looked after by the staff (it was nice & refreshing to see a manager actually meeting & greeting guests and finding the time to talk to them). The food was lovely 5 star.... More

We stayed there for 3 nights. If we had not pre-booked the hotel for 3 nights we would have not stayed. When we were there, they were doing EXTENSIVE work on the hotel and we could not even find the entrance and had to ask a tradesman. I am sure once the work has been done the hotel will be... More

we had a lovely stay here at the hallmark hotel, greeted by very friendly staff. Room was spacy and the whole hotel was very nicely decorated and modern. We used the leisure facilities again very friendly staff on reception and one of the only many swimming pools that was lovely and warm, spa pools were good we liked how it... More

Firstly this is a lovely, well decorated hotel and a nice selection of food and drink both high quality, the rooms at very comfortable with good size bed and bathroom, it's location is okay but not central to town. My only complaints are despite the rooms being refurished to a high quality the shower is somewhat out of date and... More