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Hallmark Hotel Derby


Hotel class 4.0 of 5
Midland Road, Derby DE1 2SQ, England
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Reviews you can trust

69% Recommend
4.0 of 5 stars 26 reviews
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3 of 5 stars
London
28 Oct 2009 | Trip type: Couples

No minibar in the room. For a 4 star I would have expected more. The dawers and cupboards in the room were mostly for show as they did not open. Comfortable bed and clean bathroom. Food was expensive for the end result. Close to rail links so good location for further travel. Maybe OK for the business traveller not for... more

Management response from
ian hardacre, Manager

Thank you for your review. We take your comments very seriously and I will be looking at the feasability of adding your suggestions to our offering. We do offer all inclusive dinner rates which can be very cost effective for the leisure traveller.

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2 of 5 stars
Bristol, UK
23 Oct 2009 | Trip type: Business, Solo travel

Obviously some of the previous reviewers are easily pleased. My experience with my colleagues: 1. I found myself in a 'cloaking device' at the bar. After 10 minutes of being ignored I had to go to reception [Hotel Manager: the bar needs to be fully staffed 5pm - 12pm and please ensure staffs are trained and attentive] 2. WiFi ineffective... more

Management response from
ian hardacre, Manager

Thank you for your review. I was most concerned about the levels of service you encountered and would like to take this opportunity to apologise. We are currently putting all our team through a customer care training program and I am confident this will help eliminate any further occurences of poor service in the bar. I have increased the hotels...

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4 of 5 stars
Newcastle-Under-Lyme
6 Oct 2009 | Trip type: Business, Solo travel

I have stayed at most hotels in Derby and the Hallmark is by far the best. The decor is classy and this goes for the rooms too. Staff are very friendly and go the extra mile. The food (evening meals and breakfast) is extremely good, particularly the coffee which is still among the best I have ever tasted. There are... more

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4 of 5 stars
UK
3 Oct 2009 | Trip type: Business, Solo travel

I've been spending a lot of time in Derby on business over the past few months and after having tried several hotels the Hallmark is my preferred option, with it being a bit of a blow when I can't get a room there. What particularly marks it out for me is that after my second visit two of the receptionists... more

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5 of 5 stars
bristol
24 Sep 2009 | Trip type: Business

well furnished hotel right outside derby railway station. you could not find a better place to stay i would recommend this hotel to everyone. the staff are all friendly especially the restuarant staff which are the ones we saw most. the young lady naomi is very hard working and most professional which cant be said about some off the girls... more

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5 of 5 stars
Bristol
23 Sep 2009 | Trip type: Business, Solo travel

Staffs are very friendly and responsive. Hotel has great decor and is very modern since a recent refurbishment. I have stayed in most of the hotels in Derby and would say that overall the best is the Hallmark Hotel as it is a superior Hotel giving all round value and comfort. Keep up the good work and build on recent... more

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5 of 5 stars
Derby
22 Sep 2009 | Trip type: Business, Solo travel

The service on reception is excellent as you never have to wait to get your keys. All is prepared as you arrive. The rooms are spacious, clean, beds really comfortable and TVs modern. In a great location for many restaurants and right near the Station (although there doesn't appear to be hardly any noise from trains). Restaurant is good for... more

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5 of 5 stars
Lincs
21 Sep 2009 | Trip type: Business, Solo travel

The Hallmark hotel in Derby (previously the Midland) is an excellent place to stay. It has been upgraded since being the Midland, it is convenient for the station and the staff are friendly, helpful and knowledgable. I would recommend it as the best place to stay in Derby. more

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5 of 5 stars
West Yorkshire
20 Sep 2009 | Trip type: Business, Solo travel

I stayed here on a Sunday evening - arrived late - good welcome, Very clean and modernised room. Quiet even though it was next to the train station. Comfortable bed and nice breakfast. I understand room recently modernised, nicely done too. Wish I had arrived earlier to enjoy the hotel more. Would definately stay again. And there's parking too. more

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5 of 5 stars
Derby
18 Sep 2009 | Trip type: Couples

We had our wedding at the Hallmark on the 31st of July this year and it couldn't of been more perfect. The hotel has recently been refurbished and has a fantastic interior, we stayed in the four poster room on the night of our wedding which was gorgeous, I also stayed at the hotel the night before the wedding in... more

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Hallmark Hotel Derby Also Known As

  • Best Western Derby
  • Derby Best Western
Address: Midland Road, Derby DE1 2SQ, England