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Hilton Swindon


Hilton Swindon
Hotel class 3 of 5
Great Western Way | Lydiard Fields, Swindon SN5 8UZ, England
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Traveller Reviews

65% Recommend
3.5 of 5 stars 47 reviews
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By trip type
All (47)
Solo travel (0)
[ Date ] [ Rating ]
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4 of 5 stars
leeds
3 Apr 2009 | Trip type: Couples

reading some of the previous reviews i was not sure what to expect but i was really happy and surprised. we arrived abour 6.30pm and we had two bikes as we were going onto centre parcs and they send staff out to help us wheel the bikes in and they stored them for us so that they were safe which... more

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3 of 5 stars
UK
30 Mar 2009 | Trip type: Couples

We stayed here for one night during the mid-week. The room was spacious and clean but the bed was not comfortable. There is a charge for absolutely everything in this hotel, wifi, water in rooms, even parking (despite the fact that you are guests!) Breakfast at the hotel is a real diappointment, nothing is replenished and if you want a... more

Management response from
Chris Sherman, Manager

Dear Sir or Madam, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. My apologies for the experience you had during your stay in our Minsky`s Restaurant and I can assure you that your comments have been taken on board. It is...

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3 of 5 stars
BATH. SOMERSET
29 Mar 2009 | Trip type: Family
1/1 found this review helpful

Treated my parents to a night at the Hilton and booked 2 suites which were large & clean with a dinner & breakfast package. ROOMS: As the suites were on the ground floor we could hear a child running around in the room above us very early in the morning,otherwise a quiet room and we slept well. DINNER: Very nice... more

Management response from
Chris Sherman, Mamager

Dear Sir or Madam, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. I have taken the liberty to pass your comments regarding the crowds at dinner and breakfast which have been addressed and I trust a subsequent visit to Swindon you...

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3 of 5 stars
uxbridge
8 Mar 2009 | Trip type: Family

We went to this hotel with extended family to celebrate my parents golden wedding anniversary. Before we travelled I e mailed the manager to ask for an upgrade for my parents and maybe something special in the room(not chamapagne as they dont drink it!) I was told that they would have a suite and a welcome tray (very nice!) On... more

Management response from
Chris Sherman, Mamager

Dear Sir or Madam, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. My apologies for the disappointment of your parents not receiving the suite but I am happy you received the complementary upgrades, house wine and welcome tray. Thank you for...

lovely stay
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5 of 5 stars
Wiltshire, England
1 Feb 2009

Just back from a one night stay at the Swindon Hilton. Things didn't always run smoothly, but the staff were pleasant and happy to help in any way they could, resulting in a great visit. Top marks for customer satisfaction here! I'd go back again without hesitation! more

Management response from
Chris Sherman, Mamager

Dear Sir or Madam, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. Thank you for your positive comments with reference to the staff and service which have been passed on to their line managers. We are undergoing constant change to improve...

Disappointed
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3 of 5 stars
UK
25 Jan 2009 | Trip type: Business, Family

I booked this in the January sale. King sized room for £48. Other family members stayed in standard rooms, which were hardly any differerent except they had more comfortable chairs! The king sized bed (as reported elsewhere) were 2 singles attached to each other. The bed I found to be very uncomfortable, let alone the pronounced ridge where the two... more

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3 of 5 stars
Stockport, United Kingdom
14 Jan 2009 | Trip type: Business

Visited Swindon on business and opted for the Hilton Swindon as I'm a HHonours Member. Hotel appears quite modern, but is located around a Retail Park and near the M4 - ideal location for the reason I was there. Can't really comment much about the standard of the Hotel as the many Hilton Hotels that I've stayed at in the... more

Management response from
Chris Sherman, Manager

Dear Sir or Madam, Thank you for your comments on this website. I wanted to personally reply to you and take your feedback to improve the services and products we offer. My apologies for the disappointment at breakfast and not receiving an upgrade, I have taken the liberty to pass your comments on to the chef. We are undergoing constant...

Very Average
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2 of 5 stars
Ashford Kent
25 Nov 2008 | Trip type: Couples

We have just spent the weekend here, (the 3rd time we have stayed at this hotel). Although there was nothing really wrong, it could have been a lot better. We were upgraded to a king room, which is no different to a standard room as far as I could see, apart from having a king sized bed, which in fact... more

Peeved
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3 of 5 stars
lincolnshire
16 Nov 2008 | Trip type: Family

I really must read a Tripadvisor review before I book another hotel! The positive : This hotel was spotlessly clean, bedroom and bathroom superb and newly refurbished - room 447. The staff very friendly and helpful. The breakfast buffet had a wide range of choice. The hotel is a few minutes drive from an extensive designer outlet if you like... more

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2 of 5 stars
Leeds/Bristol
20 Oct 2008 | Trip type: Business, Couples

We booked a night at the Hilton Swindon as we were due to attend a dinner nearby. The dinner was subsequently cancelled, but because we had booked a cheap, non-refundable deal we decided to go and spend the night anyway. We arrived and checked in easily enough, and our room was spacious with tasteful decoration and a good-sized bathroom. We... more

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Hilton Swindon Also Known As

Address: Great Western Way | Lydiard Fields, Swindon SN5 8UZ, England
Swindon hotels Hilton Swindon
3.5/5.0
47