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All 31 Swindon hotels

Mercure Swindon South Marston Hotel & Spa

3.0 of 5
Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Hotel amenities
Mercure Swindon South Marston Hotel & Spa
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71%
Ranked #9 of 31 hotels in Swindon
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345 reviews from our community

Traveller rating
    113
    124
    59
    26
    23
See reviews for
Families
52
 
Couples
137
 
Solo
21
 
Business
62
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW via mobile

Location is quite strange and a bit out of the way but not really in a nice way. There doesn't seem to be a proper entrance to this hotel? Very confusing to get in and not very welcoming to have a A4 print out saying "reception this way" Rooms are a long way from reception area and corridors smell of... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
17 June 2013

Thank you for taking the time to review your recent stay with us, I was suprised to read your stay was not as enjoyable as you would have liked and for that I apologise. We are currently in the process of re decorating our bedroom corridors. I was also sad to read your experience in the lesiure club and spa... More

Swindon
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

This place is rather bizarre as it has some decent facilities, but thinks it is higher quality and more exclusive than it actually is. The rooms are adequate at best, slightly run down and the restaurant was soulless, poorly run and served sub-standard food. The restaurant is sort of attached to a bar which thinks it is rather fancy but... More

Was this review helpful? Yes 1
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
16 June 2013

Thank you for taking the time to review your recent stay with us. Well on reading your review I think there are some issues you may like to raise with me directly as I was shocked at the comments that came from your dining experience. I am sorry to read your stay was not enjoyable but Id like the opportunity... More

Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 10 June 2013

My husband and I stayed at the hotel on 24th May 2013. We stayed in a refurbished room which was comfortable with good facilities. We used the Beauty Rooms onsite for massages and facials which were wonderful. It's near to the Swindon Outlet Retail centre. Very good value for money, we will definitely return again. The staff could not do... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
11 June 2013

Thank you for taking to time to review your recent stay with us, I am pleased to read you enjoyed the facilities and the staff that looked after you throughout your stay. We very much look forward to welcoming you back to the hotel in the neat future. More

Midsomer Norton, United Kingdom
Top Contributor
80 reviews 80 reviews
29 hotel reviews
Reviews in 50 cities Reviews in 50 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 8 June 2013

OK guys - long review - worth it - We paid £228 for a fully inclusive package for two nights. Apart from the B and B, we got 2 x 3 course evening meals, all you can drink beer and wine 7-11pm, sandwich and soup lunch, free tea and coffee all day, use of very generous swimming pool, sauna, steam... More

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See 3 more reviews by Brian-Snellgrove for Swindon
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
11 June 2013

Thank you so much for taking the time to review your recent stay with us. I was pleased to read your comments on the hotel and happy you thoroughly enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future. More

Lincoln, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 June 2013

Went to the mercury in Swindon to attend a concert. They have a lovely function room with separate bar and lounge. We eat there on both evenings and the food was very good, with a good choice of dishes, one night we ate in the restaurant, the next in the very nice spacious bar. The hotel itself was very nice,... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
5 June 2013

Thank you for taking the time to review your recent visit to the hotel. I am please to read you had a great time and found the hotel and its facilities to your liking. We hope to host some more concerts at the hotel in the coming months so would be lovely to welcome you back to the hotel. I... More

Llandrindod Wells, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 28 May 2013

The room was very spacious and comfy, slept really well, the TV had a good choice of channels and good reception, Shower over bath nice big head and plenty of power to water, could of done with a bit more attention to cleaning into the edges. The swimming pool was brill open till 8pm, yes some of the walls in... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
30 May 2013

Thank you for taking the time to review your recent stay with us. I will pass your comments to the team and will disvcuss the issues you raised regarding dinner and the pricing etc which I will address straight away and hope on your next visit to us you will see the changes we have made, It is important to... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 26 May 2013

A big thank you to all the staff who have made our stay extra special, especially the manager Steve, duty manager Flo and one of our waitresses called Sam. Rooms have everything you could need, food was great and very good value for money. Rooms have a huge superking bed and very comfortable.The leisure facilities were wonderful too, swimming pool,... More

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SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
28 May 2013

Thank you for taking the time to review your recent stay with us. I will pass your wonderful comments onto the team and we very much look forward to you returning to the hotel in the near future. More

Yeovil, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 May 2013

The hotel is fine if lacking a decent coat of paint. The room was fine with free Wifi as a bonus. The reception staff were friendly and helpful. When my wife had to eat alone in the evening it took over 2 hours to serve a three course meal for one. She had 5 different servers two of whom spoke... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
SGSN3, Deputy Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
23 May 2013

Thank you for your review, I am sorry to hear the service was not up to our usual standard, I will certinaly look into that with the departmental managers concerned and hope on your next visit you will see an retunr to our usual high standards, but again thank you for infomring us. More

Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 19 May 2013

my friend and myself stayed over night on spa break ,room was very clean but quite dark (no main light ) the meal was brilliant staff were very helpful ,pool looked nice no seating around the pool so you could relax by the pool .

Was this review helpful? Yes
SGSN3, Deputy Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
23 May 2013

Thank you for taking the time to review your recent stay with us. I thank you for your comments and will pass them onto the team at our morning briefing. More

Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 13 May 2013

we had our wedding at the swindon mecure it was outstanding. we could not have asked for any more. kellie [ our co-ordinator] was superb. always there when i needed her, everything was fantastic. the food was wonderful,all our guests said how full they were and how wonderfully cooked it was. i would recommend the mecure to anyone getting married.... More

Was this review helpful? Yes
SGSN3, Deputy General Manager at Mercure Swindon South Marston Hotel & Spa, responded to this review
15 May 2013

Thank you for your lovely review, I will pass your comments onto Kellie and the team that looked after you. It was a pleasure to look after you on your wedding day and we look forward to you returning to the hotel in the near future. More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very good(30)
  • Leisure facilities(13)
  • Evening meals(10)
  • Friendly and helpful(9)
  • South Marston(8)
  • Swimming pool(8)
  • Great value(4)
  • Bar area(4)
  • Excellent value(3)

Additional Information about Mercure Swindon South Marston Hotel & Spa

Address: Old Vicarage Lane, Swindon SN3 4SH, England (Formerly The South Marston Hotel)
Region: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotels in Swindon
#9 Family Hotels in Swindon
Price Range: £
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Mercure Swindon South Marston Hotel & Spa is ideally located, surrounded by beautiful countryside set in a unique area whilst only a short drive from Swindon, the M4 and The Cotswolds, Swindon Designer Outlet & Swindon Town Centre. With our state of the art gym & 23 metre indoor swimming pool, as well as our health & beauty spa, we have some of the best facilities in the Swindon area. Free parking & Free WiFi for all guests. We also provide great food and service whether in our dining area or leisure cafe. We host a Sunday Carvery every week from 12.30am-4pm. A hidden gem on the outskirts of Swindon, a hotel you will want to return to again and again ... more   less 
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Also Known As:
Mercure Swindon South Marston Hotel And Spa
Mercure Swindon South Marston Hotel Swindon
Mercure Swindon South Marston Hotel
Nightingale Hotel Swindon
Mercure Swindon South Marston Hotel & Spa Wiltshire

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Mercure Swindon South Marston Hotel & Spa
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