This hotel customer service ruined my sons wedding. Service is terribly slow and the waiting staff are very impolite. They managed to drag out the wedding meal to 3 hours and we had to cut speeches to finish. The staff just didnt seem to know what was going on. The room was awful and i got sick of complaining about... more

We stayed at the Madeley for 2 nights to attend a wedding held at the hotel. The location and the 15thC buildings are very charming, however that is where the appeal of this place stops. The staff were un-motivated, rude and lacked even the most basic soft skills. Our room had no mirror at the dressing table (my wife and... more

This was our second visit with friends to coincide with our trip to the Midland Gamefair. Reception staff were friendly and efficient. We were given the same rooms as last year, on the ground floor of the east wing overlooking the lake, the rooms had been refurbished since last year. Bed was very comfortable, and bathroom was newly tiled and... more

A romantic break for our 20th wedding anniversary, we stayed in an historic room which was authentic with 4 poster bed and partial view over lake at back of hotel. The staff were ALL helpful, friendly and courteous, they really bent over backwards to meet your needs. The breakfast was OK, a cooked buffet, sausage not good and all a... more

Sorry just can't recognise this place from reviews others have given. Yes, it has issues but 'third world', come on!!! Stayed here for 3 nights on a dinner, B & B basis. Firstly the reception. Could not have been more welcoming. Asked us about our trip. Gave us maps and brochures of the district and a print-out of the history... more

Was part of a wedding party and many friends and family members stayed the night. The polite ones said it was okay but others were less than happy. The room we were in was difficult to access. It was okay. We did though spend much of the day at the hotel as wedding guests. Yes, it is picturesque, yes it... more

Thought that a Country manor house would add a little spice - compared with 'chain' hotels. Disappointment is the essence here. The 'aura' of the hotel is distinctly one of aged opulence, but sadly this is due in a large part to it not being maintained. The room I had was OK, bathroom had cracked basin, cracked mirror, and a... more

My boyfriend and I stayed for a relatives wedding. As we live far away didn't have much choice on where we stayed, so decided as it was a special occasion we would spend the money thinking it would be a treat. Wrong! Room was grubby - there was a stain on the bedsheet, the kettle was full of black stuff... more

Booked into this hotel as my niece was getting married here, thought expensive for block booking though. Like reception and service, receptionist checked me into room in main house next to reception, when we walked through the door the first thing that met you was the damp and musty smell, along with the dirty and extremely poor condition of the... more