The purpose of the visit was to check out whether we would like the venue for a christmas break. I had phoned twice asking for the details of the christmas package they never arrived and when I phoned again was promised an email because of the postal problems that never arrived either. On arrival our room was not ready and... more

I very rarely write negative reviews, and in fairness the hotel itself was OK, I booked a weekend golf break for two of my employees and their wives to celebrate their 25 year service. The room: A little small overall but clean and tidy, my only concern was that we could not find the thermostat, and it got pretty warm... more

We checked into the hotel late afternoon to an excellent welcome from the warm receptionist who clearly explained everything we possibly could need to know, we booked a table for dinner and then off we went to our room. Room was equally as nice and could not fault the decor, cleanliness and facilities. We went for dinner around 19:30 and... more

My husband and I recently stayed here for two nights for our honeymoon. We booked the Lazy Days Autumn package which included dinner, breakfast, complimentary upgrade, free newspaper and late checkout. We arrived to check in at 1.30pm but were told our room wouldn't be ready till just after 2pm so we sat in the reception area and waited. At... more

We stayed here on a Saturday night. The hotel is in a good position, friendly check in, room was clean and comfortable with a new bed and quality furnishings. The swimming pool was lovely and warm and no-one else in it at 9am on Sunday so I got to swim by myself. I guess every one else was golfing. The... more

I have written a letter of complaint to the hotel about the unfriendly and patronising greeting me and my mother received from the hotel receptionist which upset us both very much and nearly ruined the weekend as we were going to leave. Up to now I have received no acknowledgment that the letter has been received and my complaint looked... more

We booked this hotel based on our excellent past experience of staying in QHotels - we were not disappointed. We booked our stay through their website, paying £69 for their Lazy Autumn Days rate - we got a room upgrade, full breakfast in bed, chocolates in the room and a late check out time of 1pm. The hotel is at... more

Staff - All extremely friendly, helpful and efficient Room - Very comfortable 6 foot wide bed, flatscreen TV with good choice of channels, 2 hours free internet, very smart bathroom, stunning views over Ironbridge Gorge Food - 1779 restaurant; excellent, friendly efficient staff, no wait for food which was all delicious. Breakfast, served in room, full English, very tasty Pool... more

First: The rating on Tripadvisor is bad because the hotel was probably bad before refurbishing and the new owners, but at today’s standard, it should be rated #1. We stayed at 3 different hotels during our 17 day trip to Telford, so we got to first hand experience the difference. We stayed at the Golf & Spa Hotel for 9... more