We stayed in this hotel using our Tesco vouchers which we had saved up for a much needed weekend away. What shocked me was the lack of care even for the most basic of things... the grounds had litter strewn all over them, flower beds full of brambles/weeds, patio tables with cigarette butts floating in water-filled ashtrays, the cheapest quality... more

We booked 2 rooms, unpacked and went down for dinner. Came back to the rooms a couple of hours later and found a family of 5 in bed asleep. Our personal belongings had been gathered up and 'dumped' in the other room. Clothes left creased and possessions on the floor. Duty manager was an absolute joke and kept running to... more

Europa Hotel Gatwick 29 Sept 2009-10-31 You get what you pay for. We booked by phone with Thomas Cook as a Gatwick parking package. We were going to Cuba and I hate worrying about Motorway problems, queues on the M25 ETC when trying to get Gatwick. Hells bells the Europa is cheaper for 15 days car parking than many Gatwick... more

We approached the Gatwick Europa with dread after reading such bad reviews on Trip Advisor. My husband is fussy and wasnt so keen but personally I was pleasantly surprised! Its decor is Spanish Hacienda and a bit outdated, needing refurbishishment. We arrived at about 9 pm after a long trip from Wales with a 5 o clock call the next... more

We have used this hotel several times before over the years and this was by far the worst experience we have had. The room size / cleanliness are adequate for what you are paying but the beds were very uncomfortable, I could feel the springs (or what was left of them) digging into my ribs. My wife picked up a... more

I booked this hotel as a last minute thing to avoid leaving home really early for a morning flight from Gatwick. We arrived at around 10pm on a Monday night. The car park was very busy, but we found a car parking space around the back. Check in was quick and simple. The room was ok for what we paid... more

We got a good deal (£35 /night) staying at this hotel. There was supposed to be a free shuttle bus, but it only left once an hour. As it was late and our connecting flight left early the next morning, we caught a taxi which cost £15.50. It is not that close to the airport. The bus also departed infrequently... more

Usually before booking a hotel I always check it out on trip advisor .... This was the one ocassion I didn't and boy I wish I did. This hotel is AWFUL it took forever to check in the room looked like it was furnished with odds and sods from a boot fair. The hotel staff were room and I wouldn't... more

A truly awful hotel possibly the worst I have ever encountered regardless of star rating. First impressions with the lengthy rude check-in and fellow guest demanding to be moved owing to a wet bed were ignored. The room was tired and smelt with absolute lowest spec on everything and had no heating - told it comes on at 5 -... more