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Copthorne Hotel Effingham Gatwick


Hotel class 4.0 of 5
West Park Road | Copthorne, Crawley RH10 3EU, England
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Reviews you can trust

51% Recommend
3.0 of 5 stars 82 reviews
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By trip type
All (82)
[ Date ] [ Rating ]
What a shame
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2 of 5 stars
3 Oct 2009 | Trip type: Couples

This hotel could be so nice , given its setting , but it radiates neglect and complacency. To be kind, the premises are "tired" and several millions would need to be spent updating facilities which were probably state of the art in the seventies. I am amazed at some of the comments here re quality and value- for example, food... more

Management response from
Gatwick8, General Manager

Thank you for taking the time to write a review on our hotel. We are very sorry you did not enjoy your stay and in particular had to wait a long time for the shuttle bus. We have since asked our bus operator to look at your comments and to report back to us. We very much regret this inconvenience....

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5 of 5 stars
Kent
2 Oct 2009 | Trip type: Couples

My boyfriend and I tried out the Effingham Park hotel for a weekend break and had the best time. We found a deal on the internet which included a deluxe double room, 3 course dinner and breakfast for two, this cost less than £150 for both of us. The staff were lovely, so helpful, they bought us up some wine... more

Management response from
Gatwick8, General Manager

Thank you very much for taking the time to write a review on your stay. We are extremely pleased to read how much you enjoyed your stay and that you found our staff helpful and friendly, also, of course that you enjoyed your meal in our restaurant. We very much look forward to welcoming you both back to the hotel...

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2 of 5 stars
UK
12 Sep 2009 | Trip type: Friends getaway

The hotel's parking & room offer for Gatwick, proved cheaper than parking at Gatwick. However this would be the only reason to stay this hotel, instead of an early start with driving. However be warned the buses on return only leave every hour to/from Gatwick The hotel is old, needs air condition, and mattress are soft and not at all... more

Management response from
Gatwick8, General Manager

Thank you for taking the time to review our hotel. We are glad you found our hotel convenient and competitively priced. We normally find an hourly bus service to and from the airport is satisfactory for most of our guests. We are very sorry you found your stay uncomfortable and did not enjoy your meal. All feedback we receive is...

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3 of 5 stars
London
7 Sep 2009 | Trip type: Couples

Welcoming staff can be found throughout this hotel, from reception, bar staff, chambermaids, and dining room staff, all of whom are obviously working within the constraints of an older style hotel. Like others, I felt disappointed that the hotel did not quite feel the quality suggested by it's website but personally felt that we had good value for money on... more

Management response from
Gatwick8, General Manager

Thank you very much for taking the time to write a comprehensive review on our hotel. All feedback we receive from our guests is treated very seriously and reviewed at weekly meetings by the management team. We were very pleased to read you would return and hopefull recommend us to your friends and family. We have passed your comments regarding...

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5 of 5 stars
u.k
1 Sep 2009 | Trip type: Family

we stayed here prior to our morning flight, we checked in around 2pm with no problems. the room was on the top floor with a wonderful balcony. we went to the cinema in crawley and returned with a pizza hut walked through reception and was asked by the staff if we would like some plates to eat from. we booked... more

Management response from
Gatwick8, General Manager

Thank you for taking the time to write a review on our hotel. We were very pleased to read how much you enjoyed your stay and the facilities at the hotel. Please accept our apologies for the heat you experienced in your room, I was glad to note we provided fans and some cold water. We hope you had a...

Lovely night
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4 of 5 stars
Brighton
31 Aug 2009 | Trip type: Couples

My wife and I spent one night in the hotel last week and took advantage of a special rate through Laterooms for dinner and B&B (£100 for two). The meals were really top notch and the rest of the hotel was really nice. It's a great location for walking as the country around is very beautiful, even the views from... more

Management response from
Gatwick8, General Manager

Thank you very much for taking the time to write a review. We were extremely pleased to read how much you both enjoyed your stay with us, in particular the food and service and our beautiful countryside. I do hope you will return soon and that we may look forward to welcoming back to the hotel in the near future....

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2 of 5 stars
Belfast
11 Aug 2009 | Trip type: Business, Solo travel

I have just returned after a stay in the Effingham Park and to be very honest I would not advise this hotel to anyone. The staff are on the whole very nice, however the hotel is very dated and uncared for. There is no air conditioning in the hotel and in the summer months it is totally unbearable! It is... more

Management response from
Gatwick8, Public Relations Manager

Thank you for taking the time to write a review on our hotel following your recent stay. We are very sorry you did not enjoy your stay, primarily due to the fact that we do not provide air conditioning in the bedrooms. We are aware that many of our guests have felt uncomfortable during the hot weather, we do our...

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1 of 5 stars
London
3 Aug 2009 | Trip type: Couples

This was a disappointing stay. I didn’t choose this hotel as I was here for a function. The positives: It’s a nice location, based around a golf course, and it was nice to see green out of the windows. The breakfast was adequate, nothing special, but not too bad. The negatives: Well, as other people have said the rooms feel... more

Management response from
Gatwick8, Public Relations Manager

Thank you for taking the time to write a review on our hotel. We are extremely sorry you found your stay disappointing although you do say you enjoyed our location, with the greenery and being surrounded by our own golf course. Some of the trees date back hundreds of years. We are aware that some of our rooms are in...

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1 of 5 stars
Nuneaton
28 Jul 2009 | Trip type: Couples

This hotel is incredibly dated. There was a cobweb in our room, dirty rings covered the surface where the hospitality tray sat, and there was dust under the TV. A dirty tray sat outside of a nearby room all day awaiting collection. We had booked evening meal (foolishly) and sat with 6 (yes, just 6) other people in the dining... more

Management response from
Gatwick8, Public Relations Manager

Thank you for taking the time to write a reveiw on our hotel. We are extremely sorry you did not enjoy your stay and that we did not meet your expectations. All comments made by our guests are treated very seriously and discussed with members of the management team. In particular, your comments regarding the standard of cleanliness have been...

Mouldy food
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2 of 5 stars
Devon
14 Jul 2009 | Trip type: Couples

Looked ok from outside, Hotel very very hot & stuffy with just a desk fan to cool us down, Room scruffy needs updating. Went to the sports bar for food & drick, When burger & chips were served, the bap was mouldy on the top. How anyone missed it was beyond us, if they can miss something so obvious it... more

Management response from
Gatwick8, Public Relations Manager

Thank you for taking the time to write a review on our hotel. We are extremely sorry you did not enjoy your stay with us and that you did not enjoy your meal in the Sports Bar. We understand our Head Chef did speak to you and that your food was investigated and found to be within it's 'use by'...

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Copthorne Hotel Effingham Gatwick Also Known As

  • Copthorne Hotel Crawley
Address: West Park Road | Copthorne, Crawley RH10 3EU, England