This hotel is slightly shabby, but great value. The foyer was chilly, and as the bar and restaurant led off the foyer, they were both cold, but it was very cold weather. The rooms stayed warm. The staff were really lovely, always helpful and pleasant. The rooms were good sized, with plenty of work space, and good bathroom with bath...
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Thank you very much for taking the time to post a review following your recent stay. We were very glad to read that you enjoyed your stay and found the accommodation and facilities provided to be satisfactory and good value. We very much hope to welcome you back soon.
Kindest regards
Guest Relations Manager
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I stayed at the Copthorne for one night to connect to a flight at Gatwick. First, the private car service "Green Tomato" that I used from Heathrow was given the hotel information. The driver saw the Copthone Hotel Sign and dropped me at another Copthorne Hotel in the same area even though I had provided, the web link info and...
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Thank you for taking the time to post a review on our hotel following your recent stay. We are very sorry our accommodation did not meet your expectations. Your comments have been passed on to our management team for review as well as our Head Housekeeper. We have noted you found the lighting in your room insufficient - we have...
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Having been sold an upgrade to a Club Room by a friendly and charming receptionist, one might have expected something better than the average.
Unfortunately the carpet was well worn, and also torn, dangerously so for the elderly,a child or anyone in heels. This was not newly torn but obviously cleaners, previous guests or managegement did not consider this a...
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Thank you for your constructive feedback on your recent stay at our hotel. We are extremely sorry we did not meet your expectations on this occasion. We have asked our Head Housekeeper to check on the carpets in all Club rooms, as described by yourself. We are also investigating your comments regarding the quality of food and service at breakfast,...
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Have stayed at the copthorne twice now and we are booking again next month. We usually upgrade for £20 just because of the giant beds! the public areas are attractive, maybe a little dated but clean and comfortable.
We usually have dinner in the hotel restaurant and it has been delicious both times! good quality wines available and friendly helpful...
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Thank you very much for your recent review. We were so pleased to read your comments and that you enjoy the hotel and surroundings as well as the food and service provided in our Terrace Restaurant. We very much look forward to welcoming you back next time.
Thank you once again for taking the time to post a review.
Kindest...
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The rooms and public areas were very clean. But furnishing in rooms were rather worn and tired. Some evidence of rather chavvy guests causing minor damage. Yet all looked business types. We were just there having flown home from Madeira and it was a place to stay for one night prior to onward travel. Staff helpful and friendly. Food in...
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Thank you very much for your recent review. We were very pleased to read how much you enjoyed your meal and that your overall stay was satisfactory. We are aware that some of our rooms are in need of updating and wish to thank you for this observation.
We hope to welcome you back next time, thank you once again...
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stayed during festive period for 1 night. grim. room stank of smoke and damp. bathroom was dirty. room was stained. hotel was similar. very dated and in need of a good clean. breakfast was okay, didn't risk a meal. can highly recommend the pub down the road but can't remember its name
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Thank you for your review on our hotel. We are very sorry you felt the hotel was not clean as we view our cleanliness standards very seriously indeed. Your comments have been passed to our Head Housekeeper for her review and action.
Please note smoking is not permitted in any of our rooms, any guest found to be smoking is...
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My wife and I stayed here for one night to pick some relatives up from Gatwick the next day. We booked a room only stay but upgraded for £25 to a superior room which included breakfast and a free drink each in the bar. We were given room 306 and we turned the radiator on as it was cold and...
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Thank you for your recent review on our hotel. We are very sorry you had the inconvenience of moving rooms owing to problems with your radiator and heating level. Unfortunately, our pool is closed temporarily owing to a maintenance issue with regarding to the air circulation unit. Please accept our apologies. We are also aware that some of our rooms...
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This is my sixth trip advisor review and all the others have been 4 or 5 star ratings so I am not a moaner and always give praise where praise is due.
This was a mystery hotel booked for Park and Fly. We arrived at 9.15 on Friday night. The main bar/restaurant was supposed to serve food till 9.30.We were...
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Thank you for your review following your stay with us in January. We are very sorry you felt so disappointed with your stay but wish to thank you for your honest comments. We have addressed the issues you have raised regarding the closing of the restaurant and lounge bar. Depending on our occupancy and demand, we might only have one...
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This was an excellent choice for Park & Fly and really was excellent value for money with a shuttle bus to the airport.
Room was well appointed and the staff were friendly and efficient.
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Thank you for your review following your recent Park and Fly stay, We were very glad to read you enjoyed your stay and found we offered good value for money and close proximity to the airprot.
Hope to see you again soon.
Kind regards
Guest Relations Manager
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We have been staying here the last five years each Summer when we visit the South of England show close by in Ardingly. We also stayed again in November 2011 when went to an event also at the Show ground.
I do understand with some reviewers about the Decoration of the rooms, but to me the most important aspect of...
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Thank you very much for your review as a regular visitor to the South of England Showground and the hotel. It is kind of you to point out our service levels and attention to cleanliness, these two areas are of paramount importance to us, whereas we do agree with some reviewers who mention the hotel's need of updating.
Normally, we...
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