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Sofitel London Gatwick

4.0 of 5
North Terminal, Gatwick Airport, Crawley RH6 0PH, England
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Sofitel London Gatwick
Ranked #4 of 25 hotels in Crawley
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2,502 reviews from our community

Traveller rating
    1,218
    923
    228
    79
    54
See reviews for
Families
382
 
Couples
1334
 
Solo
239
 
Business
332
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Rugby, United Kingdom
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 24 May 2013 NEW

Nice clean room, and very comfortable bed, strange set up with the car park although right next door no link between so if its raining you will get wet ! Oriental Restaurant was a bit of a let down, very very very zzzzzzzz Oh sorry dozed off very slow service, and had to repeat our drinks order and room info... More

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Exeter, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

Stayed here the night before we flew early doors to Cyprus. Lovely hotel. Wonderful atrium and staff all very eager to help. Will definitely stay here again if we fly out of Gatwick. The parking was also very easy, simply drive past the drop off point take a ticket from the machine and park up. Head to the ground floor... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
24 May 2013

Thank you for taking the time to post your comments regarding your most recent visit to our hotel. I am delighted you had an enjoyable stay and were able to relax before your early morning flight and you found the hotels location ideal for Gatwick Airports North Terminal. If you happen to have any special requests or queries prior to... More

Instow, United Kingdom
1 review
5 of 5 stars Reviewed 23 May 2013 NEW

We always stay at the Sofitel when we travel out of either Gatwick or Heathrow. It is a little extra to the holiday. Unfortunately the Oriental restaurant was rather disappointing this time, the food was watery and lacking in flavour so we will head elsewhere for dinner in the future. However, we will be back next week!

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Review collected in partnership with Accorhotels.com

Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
24 May 2013

Thank you for taking the time to post your comments regarding your most recent stay in our hotel. I am delighted that you had another great stay, however I was disappointed to hear that you were not satisfied with your meal in our Gatwick Oriental restaurant. We are always striving to improve standards in the hotel and we are very... More

Hornchurch, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

We stayed here the night before we travelled from gatwick airport. It was very nice. It's was very clean. The rooms were roomy and comfortable with a large bed. The restaurants were very nice. Service was all good. The bar upstairs is also worth a visit. itsso easy to leave your car in car park and walk to the airport... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
23 May 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel. I am delighted that you had a comfortable stay and were able to relax in the hotels bars and restaurants before your early morning flight. If you happen to have any questions or special requests prior to your next stay then please... More

Colchester
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

Have always stayed on the south terminal at the Hilton as that is where our holiday flights usually go from . However decided to try the Sofitel after a disappointing stay at the Hilton last year and what a splendid find it was . The beds and pillows were one of the most comfortable we have ever come across in... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
23 May 2013

Thank you for taking the time to post your feedback regarding your most recent stay in our hotel. I am glad that you had a great stay and you were satisfied with facilities that the hotel has to offer. I will of course ensure that your kind comments are passed onto our ambassadors and make sure that they are praised... More

Norwich
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW

As we were flying from Gatwick North Terminal, this hotel was in an ideal location. Checkin / Reception - Very efficient and friendly service for both room and car parking elements. Room - Comfortable beds, powerful shower and no noise despite being at the front of the hotel - perfect night sleep! Room service was good value. Faultless visit and... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
24 May 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel. I am delighted that you had a very enjoyable stay and were able to get a good nights rest before your early morning flight! If you happen to have any special requests or queries prior to your next stay then please contact... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

We stayed in this hotel the night before our trip. Check in was fast. Room was excellent and very clean. We decided to have a drink in one of the bars and was served very quickly by a very cheerful girl. We then decided we would eat in the Brasserie which is one of the restaurants that the Sofitel has... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
24 May 2013

Thank you for taking the time to post your comments regarding your most recent stay in our hotel. I am delighted that you had an enjoyable stay and were able to relax in the hotels bars and restaurants before your early morning flight. I will of course ensure that your comments are passed onto our team members and make sure... More

Nottingham
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 22 May 2013 NEW via mobile

Chose Sofitel because of location and ease of access to terminal which it was. Car park directions are a little confusing especially as we had pre-booked and oddly we parked under the Premier Inn - spaces in the car park are not large and quite difficult to access. Hotel check in was efficient, quick and very friendly.allocated a room on... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
23 May 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel. I am delighted that you had a very refreshing stay and were well rested and relaxed for your early morning flight to Florence. I you do happen to have any questions regarding a future stay at our hotel then please contact our... More

Hill View, Warwick, Bermuda
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

We arrived from Bermuda at 6 am in the morning . The check in was quick and very speedy . We were allocated a room on the 7th floor that has a gorgeous view of the airport and landing field! It only took 5 minutes walk from the arrivals hall to the check in counter ! We enjoyed the plush... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
22 May 2013

Thank you for taking the time to post your comments regarding your most recent stay in our hotel. I am delighted that you had an enjoyable stay and were able to relax in our bar and Gatwick Oriental restaurant. If you happen to have any questions regarding your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and... More

Ipswich, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

We use this hotel every time we have a flight from Gatwick and it is superb. I highly recommend it. Beds are comfortable and I always sleep really well here & rooms are clean & perfect for a relax before your holiday. Staff are always very helpful & polite. We have used this hotel many times now & wouldnt stay... More

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Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review
22 May 2013

Thank you for taking the time to post your feedback regarding your most recent stay at our hotel. I am delighted that you had another great stay with us. I will of course ensure your comments are passed onto our ambassadors as I’m sure this will serve as an encouragement to keep up the high standards and hard work. If... More

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Hotel Summarization (Beta)

What travellers say

  • North terminal(387)
  • Very comfortable(146)
  • Car park(66)
  • Airport hotel(59)
  • Room service(44)
  • Good night(39)
  • Early morning flight(25)
  • Great location(25)
  • Oriental restaurant(21)
  • Covered walkway(10)

Additional Information about Sofitel London Gatwick

Address: North Terminal, Gatwick Airport, Crawley RH6 0PH, England
Region: United Kingdom > England > South East England > West Sussex > Crawley
Amenities:
Bar/Lounge Business Centre Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotels in Crawley
#3 Family Hotels in Crawley
#4 Business Hotels in Crawley
Price Range: £
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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Sofitel London Gatwick
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