It is sad that a nice hotel with some great staff in housekeeping, concierge and restaurant was spoilt by the poor reception and reservation personnel.
I was delayed by two hours from getting to a meeting because my account had been badly mis-handled. I am still in disput with the final amount but pais to get away!
Traveller beware of...
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i booked this hotel through booking.com and was a good price, altho, the double room we were in we found was quite small compared to other double rooms we have stayed in. The room was very clean. The only downside to this hotel was i had the worst nights sleep ever, we was in room 117 and think we were...
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Thank you for taking the time to post your comments on TripAdvisor.
I am so sorry that you had a disturbed nights sleep during your recent stay.
We do appreciate how important a good nights sleep is to our guests and I am confident that if you had called down to reception we would have found a solution for you....
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Pros: friendly staff, nice decor in rooms, very good shower and nice food in the restaurant.
Cons: 30mins bus journey from airport, only one out three lifts were working when I was there and it was the smallest which was difficult when everyone had luggage. Expensive food in restaurant.
Next time I'd use the Premier Inn as it's closer and...
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Thank you for your feedback following your recent stay at The Crowne Plaza London Gatwick Airport hotel.
I am disappointed to read that your experience was not a positive one.Transfer to the Airport is about 25 minutes and unfortunately the Bus company operates on behalf of several hotels so the journey is longer than by other means of transport.
The...
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We booked this hotel through APH for an overnight stay and 2 weeks parking at APH in November 2012. It was an excellent Hotel, clean and tidy and perfect for an overnight stay before a long flight the next day. We were that impressed with the hotel that we have since booked another overnight stay and parking again through APH.
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Thank you for your comments about your stay at the Crowne Plaza London Gatwick hotel.
I was delighted to read that you enjoyed your stay and have booked to stay with us again.
There are some very good packages on offer and we are located in easy reach of the town and the Airport.
We look forward to welcoming you...
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We have stayed at the Crowne Plaza, Crawley, several times and I have at last managed to get round to writing a review - our most recent stay was 2 weeks ago.
I really enjoy staying here, usually it is just for 1 night either going or returning from holiday. It is such a welcoming calm hotel very unlike the...
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Thank you so much for taking the time to share your comments about your experience when staying at the Crowne Plaza London Gatwick Airport hotel.
I am delighted that you have enjoyed staying with us and have decided to stay again, it is always nice to welcome back regular guests.
We do have a very nice ambience here at the...
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Stayed only one night, but i cannot fault the hotel. It was clean the room was tastful the bathroom great the pool and steam room were a bonus and the staff could not do enough for you.
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Thank you for taking time out to put your comments onto TripAdvisor about your recent stay at the Crowne Plaza London Gatwick Airport Hotel.
I am delighted that you enjoyed staying with us, and took full advantage of our Leisure facilities.
We have recently undergone a refurbishment in our Gym and it now offers guests a greater choice.
I do...
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Classed as an 'airport' hotel. Buses run half hourly or so from early morning to the wee small hours. Transfer should take about 30 - 45 mins depending on the time of day of your transfer.
We had a nightmare transfer back to the airport due to the number of skiers with 3 pieces of luggage each getting on at...
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Thank you for taking time to comment on your stay at the Crowne Plaza London Gatwick hotel.
I am delighted that you enjoyed your short stay with us, I do hope that if you use the hotel again in the future you will be able to make use of all the facilities.
From your comments you enjoyed a quiet night...
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If you can afford it always stay here in a Club Room, much bigger and better service with access to the lounge for a free breakfast and drinks and nibbles the night before.
Perfect place to stay before or after a flight from Gatwick
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Thank you for your comments following your stay with us. We were delighted to receive your feedback and it's great to hear you enjoyed your Club Room with access to our Club Lounge. Thanks again and we look forward to welcoming you back soon.
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Rooms are nice, shower was brilliant. The lady at reception who served us was really friendly, polite and nice.
The pool and steam room are ok but the changing rooms are digusting and smell like wee. Sauna is not too great either. I think it is because the gym is used by non hotel goers?? Either way yuck!
The restaurant...
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Thank you for writing a review following your stay with us. I was really pleased to hear you found your bedroom comfortable and found our reception staff friendly and polite. I was sorry to hear you were unhappy with your experience in the Health Club changing rooms. These are thoroughly cleaned daily and we usually do not receive negative feedback...
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Stayed at the above hotel as part of Holiday Extras hotel and parking package (used it several times and in my opinion is simply the best).
The hotel always offers a friendly welcome and staff speak most common languages, there are superb facilities with the swimming pool, jacuzzi and newly refurbished gym and the food and breakfast in the restaurant...
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Thank you very much for your comments and complimentary feedback about your recent stay at the Crowne Plaza London Gatwick Airport hotel.
I am delighted that you enjoyed your visit and made use of all the facilities the hotel has to offer.
We do have some very good packages which offer great value to our guests, I am so pleased...
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