A nice hotel, nice loaction and usual Marriott facilites. Let down by the poor level of customer service from their reception staff. On check in I was asked if I wanted to join the Marriott Rewards loyalty scheme, when I pointed out that I was already a member and their confirmation included the line 'your marriot reward account will be... more

We had a very comfortable stay here, very nice room, lovely swimming pool and nice bar area too. Highly recommended. more

We have stayed in this hotel several times now, as we use it following functions held at my wife's work place. I think it more than lives up to its four star billing and is really good value. Always clean, with good sized rooms (we now ask for a room over looking the golf course with patio doors onto a... more

Driving into the grounds the hotel looks like a country manor, even though its still in Maidstone you think your somewhere very posh and plush! Perfect setting for a wedding on their vast grounds. My room was one of the best rooms ive stayed in, the bed was huge and so very comfy, with addition furniture in the room. Bar... more

Staying the weekend for a wedding (Also in the Hotel) All the staff were very helpful and polite. Very clean room with a large bed and all the usual facilties you expect from a Marriott. Great Breakfast, all you could eat and a vast choice. I have stayed in Marriott hotels in the USA, but the British seem to care... more

Checkin was a matter of being processed rather than welcomed. Clerk was not aware of booking tariff, nor were the options explained when this was clarified. Golf view room was pleasant, but most rooms apart from the front ones seemed to have this view. Dinner was expensive and of mediocre quality. Staff were generally indifferent. Breakfast food quality was good,... more

Booked for family room, via third-party .com site. Despite clear booking for 2+2 children, room set up for two adults only and extra bed did not arrive until after 8 p.m. Facilities good - pool etc. but very noisy Hotel if, as we found, there was a wedding on site. Music until 12, from main reception room 6 doors down,... more

Stayed overnight and upon arrival was upgraded to a golf view room. The room was quite small but well stocked although the shower pressure was pretty poor. Ate in the Bar and had their Beer Battered Fish and Chips which is more batter than fish and left a very oily taste which stayed with me all evening. Breakfast was ok... more

Stayed here for a course in December 08. Had done the first part at the nearby Hilton. This is an impressive hotel on first appearances, but within an hour, I realised it lacked soul. The restaurant prices are steep, and it has the atmosphere of a mausoleum. The bar staff couldn't cope, didn't acknowledge you when you approached, and had... more