Booked through the central Best Western booking system. Paid 85 GBP for room with double bed and a sofa bed for 2 children includingbrakfast. Check in was quick and friendly. We had room 329 on first floor (no elevator). Room is large, bathroom is tiny. Double bed is ok (a bit on the soft side though), the sofa bed is... more

We were staying here overnight following a party at the hotel and the room had been booked for us as part of a block booking. The party, staff, catering were all excellent but the room was disappointing. It was clean(ish) but not to a decent standard, the furniture had had it and the mattress was so soft it was practically... more

we had a new years celebration here and to say it was excellent would be an understatement it was fabulous we are looking forward to booking for next new year.The food was exquisite and it was all organised with our enjoyment in mind,the staff were around but discreet but nothing was too much trouble,breakfast next morning was excellent again the... more

A Sunday night stop-over while travelling on business saw me arrive after a long drive. It was really dark when I got to the hotel and I was not that happy to have to make my way from the unlit car park to reception. However, once inside I was welcomed by a friendly member of staff who quickly and efficiently... more

my first room was tiny and dated. really tired and old. I complained at reception and for and extra £20 got a massive room that was brand new. Honestly - I thought I was in a different hotel. Cracking restaurant staff and the food was nice more

Well, first impressions were well, not good. You approach the building and reception from the rear and the first thing you notice is it looks nothing like the internet picture, it's painted a yucky beigy/yellow colour and you get to see all the drains and bins! The young chap on reception said nothing apart from 'name' and 'here's your card,... more

Positioned in one of Kent's "gateways to europe", Maidstone is a nice place to stop in the Garden of England. I've stayed at the hotel three time now, for both business and pleasure. Clean rooms, friendly staff and a nice little bar to unwind in after a hard day's negotiating. Breakfast was a highlight with fresh locally sourced food cooked... more

I was due to go on a business trip in Ashford and stay away for a few nights, however, at a late hour the venue of the meeting was changed so I therefore had no accommodation booked. As a result my secretary at the last minute phoned around the local hotels in maidstone to no avail. It wasn't until phoning... more

I stayed for one night at the Best Western Russell hotel for business purposes. My colleague and I arrived late, but check in was efficient and the male receptionist was friendly and welcoming. As we were booked in on a dinner, bed and breakfast basis, we promptly dropped our bags off in our rooms and headed down to the restaurant.... more