We stayed at the hotel last weekend for a friends wedding. I had emailed the hotel 4 weeks prior and also called them the day before arrival as suggested, to ask for an earlier check-in. We just wanted an hour earlier check-in so that we could get dressed for the wedding. Upon arrival at 1pm, I approached the reception desk... more

We were using this Hotel for an overnight stay as our son was getting married at the Brands Hatch Place Hotel (fantastic there!!), they were quite a few in our party and a number of us had a mediocre meal in a private room. Our bedroom was what can only be described as adequate, like a travel lodge but far... more

Booked a room for two in January for 11 April could not book in before 14.00, had to be at a wedding elsewhere at 12.00. Arrive back from wedding at 01.00 Sunday morning, then had to book in. We were given a room number on the second floor, on entering said room it stank of stale tobacco, As ex-smokers to... more

Met my daughter for a night here as it is roughly half way between where we live.We both got lost trying to find the hotel and arrived late and frazzled to not a very friendly reception(check out lasy on 23rd was much friendlier).I had planned a restaurant dinner and was reassured when booking that the restaurant would be serving food... more

This hotel doesnt pay attention to the small details and once all of these accumulate, it just isnt great. We have stayed in some hotels, including thistles of a comparable price and rating, and most of the time for this kind of price, you get the feeling that the hotel goes the extra mile. Examples are things such as considerable... more

Stayed for Valentines night followign business visit earlier in the year, the bar has been completely redecorated and the bikes in teh lobby moved into the bar - now very trendy! Excellent food and restaurant service, appreciated the leisure club and pool which I had not used before - got a good rate direct with Thistle and would recommend more

A great overall experience. Staff warm and friendly - nothing was too much trouble. Nice good size bedoom with high speed internet. Good location being close to both M20 and M25. Main restaurant and Bistro bar with good quality food at reasonable prices. Comfortable lounge with sofas and fireplace. Excellent gym and Health club. Had meeting at hotel - excellent... more

First impression of the foyer was nice. We had to have a suite as they had run out of standard rooms. The suite was nice but the bat6hroom was really old and had mould round the tiles and damp patches on the roof. Also hot water just stopped after about 4 mins of showering. Didnt realise that breakfast would be... more

Attended a banquet in July 2008 as my wife and I had done last year. Service has really gone down hill since last year. A new girl was in charge who seemed too young and inexperienced to run the event. The banqueting staff all looked unhappy and seemed they didn't want to be there. Wine was spilt down my wife's... more