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Thistle Brands Hatch Hotel Reviews, Dartford, Kent

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All 8 Dartford hotels

Thistle Brands Hatch

4.0 of 5
Brands Hatch, Dartford DA3 8PE, England
Hotel amenities
Thistle Brands Hatch
77 traveller photos
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Ranked #5 of 8 hotels in Dartford
3.5 of 5 stars 254 Reviews
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254 reviews from our community

Traveller rating
    85
    64
    45
    47
    13
See reviews for
Families
34
 
Couples
91
 
Solo
16
 
Business
45
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Shropshire UK
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
92 helpful votes 92 helpful votes
“A real mixed bunch”
3 of 5 stars Reviewed 15 June 2013 NEW

Stayed here with work who booked the hotel on my behalf and this was my first time to this area. I have to say the hotel was very comfortable with very helpful and friendly staff but its location is just bizarre. Apart from the race track for location which if you are there for racing is absolutely fantastic if your... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
17 June 2013

Dear LardyUK - Thank you for your review following your stay with us recently. I will certainly take on board your comments and shall sit down with Philippe our head chef to discuss the comments relating to the food quality. Our food usually gets rave reviews but we also never sit on our laurels and will strive to keep improving.... More

1 review
“Loved it”
5 of 5 stars Reviewed 14 June 2013 NEW via mobile

Stayed here with my girlfriend for 2 nights after being so impressed the first time we stayed in April. As with our first visit, we both thought it was amazing, room was really nice and spacious, spa was great and food in the restaurant was lovely! We will definitely be returning soon. The service was top notch, would like to... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
17 June 2013

Dear Tyrone A - Thank you for writing such a wonderful review after another great stay with us. I shall take great pleasure in sharing your comments with the team especially with Karen and Zane. They will be delighted to see that you picked them out as outstanding team members. On behalf of the whole team we look forward to... More

Hemel Hempstead, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Staff make the Hotel”
3 of 5 stars Reviewed 11 June 2013

Stayed here following an event at the track as we didn't fancy trekking all the way home. From check in to check out my wife and I found the staff very friendly and courteous even when we where being lazy and ordered up room service. We stayed in one of the executive suites which offered more than enough room for... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
12 June 2013

Dear keith4126 - Thank you for your very kind comments following on from your stay with us recently. Whilst I am delighted with your feedback of my team I must apologise for the faulty bathroom issues that you encountered. I know that you have responded to our in house feedback which has your room number on it so I have... More

Scarborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Beyond the call of service!!”
5 of 5 stars Reviewed 11 June 2013

We recently stayed at the Brands Hatch Thistle Hotel and prior to arriving I spoke with a lady called Crystal in Reservations as my husband occasionally suffers with panic attacks and I wanted to ensure we could have a bright airy room. she was so lovely, nothing was too much trouble and I also enquirer if we could have a... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
12 June 2013

Dear rhking5 - What a wonderful review. Thank you for taking such time and trouble to praise our team, particularly Crystal who has helped make your stay such a memorable experience. I shall take great delight in sharing your comments with her. Thank you again rhking5 and we all look forward to welcoming you back to the hotel in the... More

yorkshire
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
“Dearest Price Is Not Always The Best”
3 of 5 stars Reviewed 25 May 2013

Stayed here on Business for one night. Check in was very efficent and quick.Rooms were fairly large and clean (ground floor).I was part of a party of 18 so we booked into the restaurant for dinner.Meals were quite good but be warned as the restaurant was busy the wait was too long for meals 45 mins for main meal.I ordered... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
28 May 2013

Dear jimbob001 - Thank you for submitting your review following your stay with us last week. I am sorry about the wait for your food service but we were exceptionally busy with a full house for most of the week that you stayed. I will certainly speak to the restaurant team and apologise on their behalf regarding the breakfast coffee... More

1 review
“The perfect service and a beautiful smile!”
5 of 5 stars Reviewed 16 May 2013

We stayed at The Thistle hotel after hearing some great reviews from family who have enjoyed weekends away here also. I booked this hotel with a group of friends due to the ideal location to towns and bluewater. Upon arrival the check in was a stress free experience & very welcoming, we were informed of the hotels facilities including the... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
17 May 2013

Dear Lukemarshall7 - What a fantastic review Luke. Thank you. Aimee is the team member that you are referring to and I will personally make sure that I share your glowing memory with her. I am absolutely delighted that you came here on a recommedation and are now sharing your recommendation with the world. Thank you. Please don't leave it... More

Hemel Hempstead
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“Much better than expected”
5 of 5 stars Reviewed 13 May 2013

Having read the mixed reviews we were a little worried. We were pleasantly surprised. All the staff we met from reception to spa to restaurant were very friendly and helpful and nothing was too much trouble, we even had the manager come up to fix our initial fridge problem. One of the rooms in our party had a safe that... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
14 May 2013

Dear ChipperfieldRuby - Many thanks for your very thorough review. I am delighted that you awarded us maximum marks and I shall take great plesure in sharing these comments with the team. I shall have a word with our leisure manager to see if the classes can be changed but I haven't had any other comments but please let me... More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Corporate Event – Charity Masquerade Ball”
5 of 5 stars Reviewed 13 May 2013

Our Company hosted a Charity Masquerade Ball at the Thistle Brands Hatch on Friday 26 April 2013 and I cannot compliment the hotel enough for all what they did. From arriving at the hotel in the evening to checking out the next day, the staff were just so professional, helpful, friendly and went that extra mile. The reception staff were... More

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SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
17 May 2013

Dear Debbie R - Thank you for writing such a tremendous review following your event in April. Your comments perfectly capture the fantastic work that the team do to achieve such attention to detail and I shall take enormous pleasure in sharing with them all your incredibly detailed comments. Servicing your event really was our pleasure and priviledge and we... More

Paddock Wood, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Reasonable price for facilities offered”
4 of 5 stars Reviewed 12 May 2013 via mobile

Booked our one night stay through Spa Breaks.com, excellent price and fantastic spa facilities. Food was average for such a fab hotel. Staff were very accommodating and pleasant. Swimming pool area very relaxing environment to just chill out in.

Was this review helpful? Yes
SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
13 May 2013

Dear Tricia P - Many thanks for taking the time and trouble to complete a review following your recent stay with us. I will pass on your comments to the spa team and hope that it is not too long before we have the pleasure of being of service to you again. With kind regards Simon Barker General Manager More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Get me out of here. .. I'm not a celebrity”
2 of 5 stars Reviewed 10 May 2013 via mobile

Has the appearance of a grand hotel but the detail is not there. Had two nights work. Second night terrible... noise. Doors banging. Guests shouting. . Thin walls. I even went elsewhere to eat on second night. Only saving grace.. just, is the leisure club use. Avoid room 120 if not in a family. This adjoins another. I was awake... More

Was this review helpful? Yes
SimonBarkerGM, General Manager at Thistle Brands Hatch, responded to this review
13 May 2013

Dear jacko-the-66 - Thank you for your review. I am disappointed to hear of your dissatisfaction with your room. It just appears to have been issues with noise on your second nights stay. If you had issues with noise, a call down to our night team would easily and quickly rectified the problem. Let us know when you wish to... More

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Hotel Summarization (Beta)

What travellers say

  • “Steam room” (5)
  • “Race track” (4)
  • “SPA FACILITIES” (4)
  • “Staff were friendly” (3)
  • “Sunday morning” (3)

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Additional Information about Thistle Brands Hatch

Address: Brands Hatch, Dartford DA3 8PE, England
Region: United Kingdom > England > South East England > Kent > Dartford
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotels in Dartford
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Brands Hatch is situated 5 minutes drive from Junction3 of the M25 and Junction 1 of M20. We are located at the opening to the Historic Brands Hatch Race Track. The hotel is in easy reach of London (17 miles), Gatwick and Heathrow and the Eurostar Terminal at Ebbsfleet. Attractions close to the Hotel are Brands Hatch Race Track, Bluewater Shopping Centre, Lakeside Shopping Centre, Leeds Castle, Hever Castle, Upnor Castle and Trosley Country Park . Brands Hatch was built in the late 1980’s meaning the hotel has good sized rooms and public areas. ... more   less 
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Also Known As:
Thistle Brands Hatch Hotel
Thistle Brands Hatch Dartford
Brands Hatch Hotel
Thistle Brands Hatch Hotel Dartford
Thistle Brands Hatch Dartford, Kent

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Thistle Brands Hatch
Brands Hatch
Dartford DA3 8PE
England
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