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Lancaster House Hotel


Hotel class 4.0 of 5
Green Lane | Ellel, Lancaster LA1 4GJ, England
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Reviews you can trust

80% Recommend
4.0 of 5 stars 78 reviews
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By trip type
All (78)
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4 of 5 stars
London
15 Nov 2009 | Trip type: Business, Solo travel

I came to this hotel for one night on business. Disappointingly I could not get into the restaurant, and had to eat in a very crowded bar, but the staff in the bar were truly excellent, making sure that there was a place for me to eat and making sure that in spite of it being very busy, that the... more

Management response from
TimBell, General Manager

Thank you so much for the wonderful review! I was delighted to learn that you enjoyed your recent stay on business in Lancaster. Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive. I'm sorry that you unfortunately stayed on one of the rare nights that our...

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5 of 5 stars
Darlington, UK
13 Nov 2009 | Trip type: Couples

I had spent a wonderful 4 days at the Lancaster House Hotel in March 2009 whilst speaking at a conference. I was put in a Suite and thought I had died and gone to heaven!!!!! Everything was great but if I had to pick something that stood out it was the bath and shower which were both outstanding. I enjoyed... more

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5 of 5 stars
Lincolnshire
10 Nov 2009 | Trip type: Family
1/1 found this review helpful

My husband and I are graduates of the University next door but are all grown up now and have proper jobs and two wonderful children. We still love to visit the area as much as we can for both the Lake District and in the Autumn, a trip for the Blackpool Illuminations which we claim is for the children, but... more

Management response from
TimBell, General Manager

Thank you so much for the fantastic review I was delighted to learn that you and your family enjoyed your recent stay with us. Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive. The Luxury Suites certainly do have that "WOW" factor you pointed out, and...

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5 of 5 stars
Lancashire
3 Nov 2009 | Trip type: Family

Myself ,wife and 8 year old daughter stayed here for a weekend break over the halloween weekend and were suitably impressed enough to bother writing this! Our room was very spacious, comfortable and clean.The staff all made a little fuss of our daughter in the hotel, the restaurant and the fitness centre which made it extra special for her too.... more

Management response from
TimBell, General Manager

Thank you so much for the wonderful review! I was delighted to learn that you enjoyed your recent stay and you share the opinion of the vast majority of our guests who always enjoy their stay with us. Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we...

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2 of 5 stars
SHREWSBURY
2 Nov 2009 | Trip type: Couples

I read the reveiws on the TRIPADVISOR website and despite spotting a few niggles thought this hotel looked like a safe bet. The fact that the manager takes time to respond to feedback was impressive. However, I was disappointed. Firstly, I made the mistake of looking at the recent photographs of the rooms. Of course, these are the luxury suites... more

Management response from
TimBell, General Manager

Thank you for your review and your constructive comments. I do welcome all feedback from our guests and I appreciate that everyone of our customer's will have their own individual perception of our hotel and the services we provide. I am a realist hotelier, and I know we simply cannot meet the needs, wants and expectations of every single customer,...

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4 of 5 stars
Scotland
15 Oct 2009 | Trip type: Family

What can I say, apart from the fact that we as a family have been coming to this hotel since the early 1990's (I think it was built in 1991). For such a good standard of hotel it is great value - they are always doing special deals. Yes some of the rooms are now a bit dated but that... more

Management response from
TimBell, General Manager

Thank you so much for the wonderful review and for being one of our longest standing "Raving Fans". Your comments will, of course, be passed on to all the team here at Lancaster House who always welcome the feedback we receive. And you're absolutely right about how a hotel should be judged when something needs to be done. This is...

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3 of 5 stars
Manchester, england
8 Oct 2009 | Trip type: Business, Couples

I stayed here because i am undertaking a course at the University which is kind of on the same huge complex so i will be returning several times. The hotel has some good and not so good features. Right the good: The spa which has a great indoor pool, an indoor jacuzzi and outdoor hot tub, a steam and a... more

Management response from
TimBell, General Manager

Thank you so much for your review I was please to learn that overall, you enjoyed your recent stay with us. As with all the feedback we receive, your comments will, of course, be shared with everyone here at Lancaster House. If I may, I would just like to respond to the point you raised in your review about your...

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4 of 5 stars
Lancashire, England
2 Oct 2009 | Trip type: Couples

We stayed here for a romanric gettaway, and as it was the first one we had been able to take, we were happy to pay the extra for the 'suite'. Personally I found this just to be a large room with a sliding door. Wouldn't really call it a suite to be honest, as there was no real living room.... more

Management response from
TimBell, General Manager

Thank you so much for the review! I was delighted to learn that, overall you enjoyed your stay with us. If I may, I would like to respond to a couple of points you raised in your feedback. Our drinks prices are consistent with the 4-star and local hotel market and indeed we monitor our competitor's prices to ensure we...

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5 of 5 stars
Wales
21 Sep 2009 | Trip type: Couples

My wife and I spent 5 days at Lancaster House Hotel recently and have nothing but praise for the staff, the room and the food. It was my wife's birthday during our stay and on returning from some sightseeing that day she was thrilled to discover that her bed had been decorated with a "Happy Birthday" banner, 3 helium-filled balloons... more

Management response from
TimBell, General Manager

Thank you so much for the wonderful review and for becoming another one of our "Raving Fans". I was delighted to learn that you enjoyed your recent 5-day break with us. When we know there's a special occasion involved with our guests, we always like to make a bit of a fuss. Your comments will, of course, be passed on...

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5 of 5 stars
United States
19 Sep 2009 | Trip type: Business, Solo travel

I stayed in Lancaster House Hotel for five nights attending a conference in the University. It's the best hotels I have ever stayed both overseas and in North America. The setting is idyllic, the food excellent, the staff most helpful and professional. It's everything you would need away from home. I couldn't have made a better choice. Just one thing... more

Management response from
TimBell, General Manager

Thank you so much for the wonderful review! I was delighted to learn that you enjoyed your recent stay with us whilst you were attending a conference. There are obviously many fine hotels in North America and Eurpoe so I take your compliment with the highest regard. Thank you very much indeed. Your comments will, of course, be passed on...

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Lancaster House Hotel Also Known As

  • Lancaster Hotel
Address: Green Lane | Ellel, Lancaster LA1 4GJ, England
Lancaster hotels Lancaster House Hotel
4.0/5.0
78