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Royal Kings Arms Hotel


Hotel class 3.0 of 5
75 Market Street, Lancaster LA1 1HP, England
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Reviews you can trust

56% Do not recommend
3.0 of 5 stars 52 reviews
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By trip type
All (52)
[ Date ] [ Rating ]
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4 of 5 stars
South East
17 Nov 2009 | Trip type: Friends getaway

If you are looking for an up market hotel in pristine condition or somewhere to impress a new date then this probably isn’t the place to go. The building is very nice and full of character and yes, admittedly, in need of a lick of paint here and there but it was clean and very friendly. My friend and I... more

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5 of 5 stars
luton
6 Nov 2009 | Trip type: Couples

The Wife and I had a great time in Lancaster and at the Royal Kings Arms,we found it to be the perfect base to explore the area one day in Blackpool the next in the Lakes and we stayed an extra day so we could explore Lancaster as well,the Hotel were very accomodating the room we were in was very... more

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2 of 5 stars
London
5 Nov 2009 | Trip type: Business, Solo travel

The location of this hotel is great - close to the restaurants, the castle and the stations, but that's about the only good thing I can say about this place. I had a single room, and it's possibly one of the smallest I've seen (see photo). Not only the room was small, the bed was not even properly made (again,... more

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3 of 5 stars
Swinton, Manchester
1 Nov 2009 | Trip type: Couples

As Lancashire around the area Garstang and Carnforth is my favourite place in England, I decided to spend a last minute break in Lancaster as a treat. We chose the Royal Kings Arms because of its location, as a last minute booking and ease. I had previously stayed in other Best Western hotels and thought none could be worse than... more

Management response from
OHIML, General Manager

Obviously I am disappointed to read some of your comments because it doesn’t reflect what we are trying to achieve here at the Royal Kings Arms. But I have taken on your comments in a constructive way and the areas that can be improved will be acted on and I have also made my staff aware of the perception they...

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3 of 5 stars
Manchester
17 Oct 2009 | Trip type: Business, Solo travel

Am working my way thru' Lancaster hotels. In the £35 range for a single person this is good value - nicer than the b & b's, travelodges. Room top floor, quite large for a single, great staff, includes a good breakfast. However, all 1970s decor, room smelled of damp a bit (hope that is what it was). Dogs allowed and... more

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4 of 5 stars
Calgary, Alberta, Canada
4 Oct 2009

The hotel was a great couple nights stay while my daughter and I got her set up at the University. The rooms were clean. I loved the small old world elevator - lift. This hotel is centrally located to downtown Lancaster, the train 5 min walk and buses out front. Cabbies were very informative and helpful. We went to an... more

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5 of 5 stars
Leics
30 Sep 2009 | Trip type: Couples

After reading some of the reviews we were concerned that the hotel would not be good. We had made a last minute booking, an excellent price, perfect location and thought, well for one night we would be ok. It was far more than ok. The staff were brilliant, friendly and had great local knowledge, recommending sites to visit (and pubs).... more

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2 of 5 stars
you'll never know
7 Sep 2009 | Trip type: Business, Family

I was travelling to Lancaster in order to visit the university on the open day, and because of the long train journey involved we had decided to stay overnight. We picked the Royal King's Arms because of it's proximity to the train station and central location in the city, as well as the good price shown (especially as it included... more

Management response from
OHIML, General Manager

We sincerely apologise for the shortcomings experienced which the new GM of two weeks is addressing with the team. The cleanliness concerns have been raised with the Housekeeping team & additional staff and further training have now already seen significant improvements back to more usual higher standards and consistency throughout the hotel. We can confirm that the new fire alarm...

Very Poor
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1 of 5 stars
uk
14 Aug 2009

Stayed in hotel with large party for 4 days, had a family room, the rooms are adequate in size, however both beds are pull out beds and very uncomfortable, room not cleaned throughout stay and bed only made once. Certain members of staff were very rude and totally disinterested. This hotel should be given a very wide berth. more

Management response from
OHIML, General Manager

Please be assured that we take your comments most seriously and I have discussed your observations in detail with senior members of staff. I would like to thank you fro your comments as these will aid us with future staff training. I hope we may have the opportunity of welcoming you back to The Best Western Royal Kings Arms Hotel...

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2 of 5 stars
Guernsey, United Kingdom
5 Aug 2009 | Trip type: Couples

We chose this hotel due to its central location which was good. Although we were very dissappointed with the overall impression especially the decor which was old and tired. Dark old room with very dated bathroom. Dickensian lift with parking spaces doubled up in nearly half the spaces so as to ensure being blocked in by other guests.Only saving grace... more

Management response from
OHIML, General Manager

Please be assured that we do take your comments most seriously. I would like to thank you for your constructive comments. I am pleased the food and service from the staff met with your expectations. I certainly hope we may have the opportunity of welcoming you back to the Best Western Royal Kings Arms Hotel in the future.

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Royal Kings Arms Hotel Also Known As

  • Best Western Lancaster
Address: 75 Market Street, Lancaster LA1 1HP, England