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The Quality Hotel Dudley


Hotel class 3.0 of 5
Birmingham Road | (formerly Ward Arms), Dudley DY1 4RN, England
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Reviews you can trust

51% Recommend
3.5 of 5 stars 31 reviews
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By trip type
All (31)
[ Date ] [ Rating ]
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1 of 5 stars
Kent
2 Dec 2009
1
person found this review helpful

Would never stay here again. Room dirty and smelly. Staff generally rude and unhelpful, particularly the barmaid who obviously did not understand her role. Manager seemed outraged that we wanted to eat at the hotel, so we fortunately ate elsewhere, despite it being cold, windy and pouring with rain. Stories from the elderly members of our group who had no... more

Management response from
Kristy Hutchinson, Owner of trip advisor

We would like to thank you for taking the time to write your review. We apologise that you did not enjoy your stay with us at Quality Hotel Dudley. The issue's that you have raised and been addressed and the appropriate action has been taken. On the evening that you stayed over 100 guests pre-booked in the restaurant which meant...

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3 of 5 stars
ARWard
1 Dec 2009 | Trip type: Business

The hotel staff were very friendly. The bar manager was ignorant and couldn't even look at you never mind acknowledge you. I got the feeling he wanted to shut the bar early and I was right. Bar food was nothing to write home about. Extremely tough and chewy steak. The whole place needed a good scrub out. Tattered carpets everywhere.... more

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5 of 5 stars
Kent
19 Nov 2009 | Trip type: Family

Stayed as a birthday treat for our son who has disabilities and learning difficulties. Our family room was very clean and comfortable. The staff were caring and considerate when we booked making sure the room met all our requirements. There are a number of flights of stairs each with around ten stairs to tackle but as our son is able... more

Management response from
Kristy Hutchinson, Owner of Trip Advisor

Everyone at Quality Hotel Dudley would like to say thank you for your very positive feedback. I am glad that you enjoyed your stay and look forward to seeing you again. Kind Regards Miss Kristy Hutchinson PA to Director of Sales

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5 of 5 stars
Cheshire
19 Nov 2009 | Trip type: Business, Solo travel

I recently stayed at he Quality Inn Dudley and whilst actually getting there was a nightmare (I don't know how the residents of Dudley cope with the clogged traffic system in the town!), my stay was very pleasant. I was particularly impressed with the customer service displayed by two members of staff, Jan and Ashley. The food was nice, the... more

Management response from
Kristy Hutchinson, Owner of Trip Advisor

Everyone at Quality Hotel Dudley would like to thank you for your very positive feedback. Your comments about Jan and Ashley have been passed onto them both. I am glad that you enjoyed your stay and look foward to seeing you again. Kind Regards Miss Kristy Hutchinson

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4 of 5 stars
Birmingham
17 Nov 2009 | Trip type: Couples

As with our last stay at the Quality Hotel in Dudley only recently, everything went as before. This hotel has warm and inviting staff throughout from the reception to the bar, restaurant to housekeeping. The bedrooms are comfortable, beds were soft and we slept really well. The hotel now operates a deal with the hotel opposite for use of there... more

Management response from
Kristy Hutchinson, Owner of Trip Advisor

Everyone at Quality Hotel Dudley would like to thank you for your very positive feedback. I am glad that you enjoyed your stay with us and look forward to seeing you again soon. Kind Regards Miss Kristy Hutchinson PA to Director of Sales

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2 of 5 stars
Devon
1 Nov 2009 | Trip type: Family
1
person found this review helpful

This hotel was pre-booked for a weekend break so was part of the travel package. I must say it was fundamentally OK: rooms were clean, although not really spcacious, the shower was nice and hot and the linen was sparkling white. Breakfast was sparse. Eggs (scrambled or fried), bacon, beans and tomato. That was it, no mushrooms, hash browns or... more

Management response from
Kristy Hutchinson, Owner of Trip Advisor

Everyone at the Quality Hotel Dudley would like to thank you for your feedback. The comments made about the breakfast have been passed onto Management, we apologise that you found the choice very limited. I hope that you would give us another chance by using our hotel if you were in the area again. Kind Regards Miss Kristy Hutchinson PA...

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5 of 5 stars
Derby
20 Oct 2009 | Trip type: Family

Used the Hotel as a base whilst spending a day at the Black Country Museum and a day at Merry Hill Shopping Centre. It was a perfect choice ... Only a very short drive to both (Or even a walk to the museum). Hotel was clean, homely and ALL staff extremely friendly. Didn't try restaurant as there is a fantastic... more

Management response from
Kristy Hutchinson, Owner of Trip Advisor

Quality Hotel would like to thank you for taking the time to write your review. Thank you for your lovely comments, they mean alot to us. We hope to see you again in the near future. Regards Kristy Hutchinson

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4 of 5 stars
midlands
6 Oct 2009 | Trip type: Business

Good breakfast free internet use throughout the building good location being close to the m5 comfortable rooms friendly helpful staff more

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5 of 5 stars
Willenhall
5 Oct 2009 | Trip type: Business

I felt safe in leaving all my belongings in the car due to fact CCTV was covering the car park, the staff there couldn't do enough for you and were always friendly and the food there was great and the price was good too, would and wil be staying there again when next in the area, may even go on... more

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4 of 5 stars
Walsall
30 Sep 2009 | Trip type: Couples

Enjoyed my stay at this hotel, was very clean and comfortable. The staff were helpful, the food was nice and great value for money. Would definately stay here in future - highly recommended. more

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The Quality Hotel Dudley Also Known As

  • Quality Inn Dudley
  • Quality Hotel Dudley
Address: Birmingham Road | (formerly Ward Arms), Dudley DY1 4RN, England