The hotel staff were very friendly. The bar manager was ignorant and couldn't even look at you never mind acknowledge you. I got the feeling he wanted to shut the bar early and I was right. Bar food was nothing to write home about. Extremely tough and chewy steak. The whole place needed a good scrub out. Tattered carpets everywhere.... more

Stayed as a birthday treat for our son who has disabilities and learning difficulties. Our family room was very clean and comfortable. The staff were caring and considerate when we booked making sure the room met all our requirements. There are a number of flights of stairs each with around ten stairs to tackle but as our son is able... more

I recently stayed at he Quality Inn Dudley and whilst actually getting there was a nightmare (I don't know how the residents of Dudley cope with the clogged traffic system in the town!), my stay was very pleasant. I was particularly impressed with the customer service displayed by two members of staff, Jan and Ashley. The food was nice, the... more

As with our last stay at the Quality Hotel in Dudley only recently, everything went as before. This hotel has warm and inviting staff throughout from the reception to the bar, restaurant to housekeeping. The bedrooms are comfortable, beds were soft and we slept really well. The hotel now operates a deal with the hotel opposite for use of there... more

This hotel was pre-booked for a weekend break so was part of the travel package. I must say it was fundamentally OK: rooms were clean, although not really spcacious, the shower was nice and hot and the linen was sparkling white. Breakfast was sparse. Eggs (scrambled or fried), bacon, beans and tomato. That was it, no mushrooms, hash browns or... more

Used the Hotel as a base whilst spending a day at the Black Country Museum and a day at Merry Hill Shopping Centre. It was a perfect choice ... Only a very short drive to both (Or even a walk to the museum). Hotel was clean, homely and ALL staff extremely friendly. Didn't try restaurant as there is a fantastic... more

Good breakfast free internet use throughout the building good location being close to the m5 comfortable rooms friendly helpful staff more

I felt safe in leaving all my belongings in the car due to fact CCTV was covering the car park, the staff there couldn't do enough for you and were always friendly and the food there was great and the price was good too, would and wil be staying there again when next in the area, may even go on... more

Enjoyed my stay at this hotel, was very clean and comfortable. The staff were helpful, the food was nice and great value for money. Would definately stay here in future - highly recommended. more