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Thistle Manchester


Hotel class 3.0 of 5
3-5 Portland Street | Piccadilly Gardens, Manchester M1 6DP, England
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Reviews you can trust

71% Do not recommend
2.5 of 5 stars 139 reviews
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By trip type
All (139)
[ Date ] [ Rating ]
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3 of 5 stars
ST.Helens,Merseyside
3 Nov 2009 | Trip type: Couples

After reading the reviews on this hotel,i was really dreading staying there,at one point i was even thinking of canceling my room!However,i decided to go and what a night it turned out to be.on turning up at half past 1,check in was very quick and the 2 women staff were very friendly.my room was on the 2nd floor,as we opend... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review the hotel and its services. I am glad you had a pleasant stay with us and that you were particularly happy with your room and the location of the hotel. We will continue to strive to meet our guests’ expectations and make their stay as comfortable as possible. All comments, positive and...

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4 of 5 stars
NornIron12
30 Oct 2009 | Trip type: Family
1/1 found this review helpful

We had a great time. I travelled with my husband and nine year old daughter. The hotel is in a great location, just up the street (5 minute walk) from the main Piccadilly Train Station; just across the road (1 minute walk) from the Piccadilly Bus Stops... which go everywhere and if you aren't into public transport the taxis are... more

Management response from
Tara Farnham, Customer Relations

Thank you for your comments and compliments about our hotel. All feedback is greatly received as we are continuously striving to improve all aspects of the hotels offerings and making your stay with us as comfortable as possible. I do hope we are able to welcome you back to the hotel in the future.

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1 of 5 stars
London
22 Oct 2009 | Trip type: Business, Solo travel
0/1 found this review helpful

I travelled to Manchester on business and spent a night in Thistle hotel (thanks god it was only one night). The hotel is really shabby with dirty walls and carpets, smell of damp and chlorine and very old furniture. Thick layers of dust cover most surfaces and the curtains look like they have not been washed for years. The worst... more

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4 of 5 stars
Aberdeen, Scotland
30 Sep 2009 | Trip type: Solo travel
1/1 found this review helpful

Good hotel for a weekend in Manchester, the room was clean & comfortable, the bathroom was a good size, double bed fine. Located beside Piccadilly Gardens. 5 mins walk to Piccadilly train station. Handy for clubs, pubs, lots of eating premises about especially Chinatown. If you are in need of a bit of retail therapy then this place is 5... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle Manchester. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team and we look forward to welcoming you back in the future.

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3 of 5 stars
Warrington, United Kingdom
25 Sep 2009 | Trip type: Business, Solo travel

On a conference for two days - only real problem was lack of preparation for serving 100 people at once with tea and coffee. Room small, view onto side street. Could hear light being switched on in next room and the occupant coughing, so a noisy neighbour might be a problem. Clean enough, and curtains kept light out OK. Only... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your comments and compliments about our hotel. All feedback is greatly received as we are continuously striving to improve all aspects of the hotels offerings and making your stay with us as stress-free as possible. I will be sure to share your comments with the rest of the team. Thank you again for your constructive feedback.

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2 of 5 stars
Birmingham
20 Sep 2009 | Trip type: Couples
0/1 found this review helpful

Firstly using the sat nav this hotel was not the easiest to find with the one-way systems I phoned the hotel and the first person was not very helpful. After driving round for a further 10 minutes I tried again and got a local man who directed us to the hotel perfectly. The NCP is round the back of the... more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for your recent review. I would personally like to apologise to you for the inconvenience caused to you. Feedback is important to us as we use it to further improve our services and standards. Please let me assure you that I am taking your points up with the relevant managers to ensure these issues are addressed. Once again...

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5 of 5 stars
Midlands
16 Sep 2009 | Trip type: Couples
1/1 found this review helpful

Very comfortable stay, friendly staff and room clean and tidy. Room was not massive and the decor a little tired. Excellent location for the centre of town. No directions given to the car park which is at the rear of the Hotel. Enjoyed a lovely stay and would certainly return. more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle Manchester. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your comments with the rest of the team and we look forward to welcoming you back in the future. Thank you again for...

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3 of 5 stars
Ibiza
7 Sep 2009 | Trip type: Couples
0/1 found this review helpful

we booked thistle as we only needed to pay £25 for the night on a offer we found! was worth every penny but would not pay full price to stay here! the rooms are very ugly looking lol had the worse view ever but this didnt bother us as we paid so little & no need to look out! they... more

Management response from
Thistle_CS, Customer Relations Manager

Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with the certain areas of your stay. We take guest feedback very seriously at our hotel and I will be sure to pass on your comments to the entire team....

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5 of 5 stars
Waterford
2 Sep 2009 | Trip type: Friends getaway
1/1 found this review helpful

after reading some bad reviews on this hotel we were going to cancel this hotel but am glad we didnt.. the rooms were clean, the food was lovely, staff were helpful, and we felt at 64 euro a nite including breakfast this was great value for a city centre hotel. more

Management response from
Thistle_CS, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle Manchester. I am delighted with your feedback and pleased that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team and We look forward to welcoming you back in the future.

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1 of 5 stars
Leicester, United Kingdom
1 Sep 2009 | Trip type: Couples
1/2 found this review helpful

We booked the hotel over the phone, based on location, rates and star rating for our stay at Manchester Pride, and I have never been so disappointed by a hotel, so many things were wrong it was almost comic. Our confirmation email stated a rate lower than we were quoted, but the receptionist laughed this off as "obviously a mistake"... more

Management response from
Tara Farnham, Customer Relations Manager

Thank you for taking the time to review your recent stay with us at Thistle Manchester. I was naturally disappointed to read your review and would like to apologise to you personally for the inconvenience caused to you during your stay with us. Please let me assure you that I am taking your points up with the relevant managers to...

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Thistle Manchester Also Known As

  • Manchester Thistle Hotel
Address: 3-5 Portland Street | Piccadilly Gardens, Manchester M1 6DP, England