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Hotel class 3.0 of 5
3-5 Portland Street | Piccadilly Gardens, Manchester M1 6DP, England
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Reviews you can trust

68% Do not recommend
2.5 of 5 stars 156 reviews
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By trip type
All (156)
[ Date ] [ Rating ]
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4 of 5 stars
ianjak   2 contributions
Torquay
7 Feb 2010 | Trip type: Couples New

Arrived on the Saturday morning and was asked if we would like a smoking room ? I am a smoker so I said yes, got our key an off we went corridors look a little tired, got our room, the smell was awful (stale smoke) and there was no view apart from the roof, I called reception explain that I... more

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1 of 5 stars
simonsezyeah   1 contribution
kent
29 Jan 2010 | Trip type: Business, Solo travel

I stay in about 100 3* hotels around the UK each year. The Thistle in Piccadilly Manchester is without doubt THE WORST i have ever stayed in. The Room - DIRTY throughout. Stained sheets (which didn't fit), hairs all over the carpet, plug sockets half exposed, cracking walls obviously replastered many times, skirtings hanging off, curtains that have obviously not... more

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1 of 5 stars
oatie   5 contributions
UK
19 Jan 2010 | Trip type: Friends getaway

My friend and I decided to stay at the Thistle Manchester due to a very low rate for a Saturday night stay. Thankfully we booked our twin room in advance as rates on the day had increased 4 fold. On checking in we were informed that our twin room was unavailable and we had been moved to two doubles. These... more

Management response from
CRManagerthistle, CRManagerthistle

Many thanks for sharing your feedback on your recent stay at Thistle Manchester. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that your room was not to your satisfaction and can assure you that we are currently working on updating our rooms. I will also be sure to pass on...

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4 of 5 stars
jimbob025   38 contributions
manchester
15 Jan 2010 | Trip type: Couples

stayed one night for the new years eve party We had a really nice time and meal The late breakfast next morning was also very good Our room was a non smoking room it was also a good room for a short break We found the staff from the reception to the waiters and barmen to be first class Well... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for your review on your recent stay at Thistle Manchester/ I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs in particular the service of our friendly and helpful staff. I will be sure to share your positive comments with the rest of the team...

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1 of 5 stars
BunzerDublin   8 contributions
dublin, ireland
12 Jan 2010 | Trip type: Couples

We had booked this hotel with an internet booking site and got an excellent rate. When we arrived we were given our room. What a shock! Small, dark, dirty and freezing, it was horrendous. The wallpaper was peeling off the walls and where it wasn't it was scuffed and dirty. The 'furniture' was chipped and old. The bath - yellowed... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to review your recent stay with us at Thistle Manchester.. Please let me take this opportunity to apologise to you for the poor level of service you experienced during your stay. I have taken note of your comments and I’m disappointed with your description of the cleanliness of the room you were allocated. This...

NOT GOOD
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1 of 5 stars
Nick65UK   1 contribution
UK
6 Jan 2010 | Trip type: Family

The plus points first - The exterior facade and the location which is located within the city centre(this does have the disadvantage however of high NCP parking costs if you have brought a vehicle). The double room we were allocated was small and 'tired' and need of renovation - the curtains were falling apart, the convection heating stuffy and paintwork... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to review your recent stay with us at Thistle Manchester. Please let me take this opportunity to apologise to you for the poor level of service you experienced during your stay. I have taken note of your comments and I’m disappointed with your description of the quality of the room you were allocated. This...

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4 of 5 stars
simontall   2 contributions
Somerset
4 Jan 2010 | Trip type: Solo travel
1
person found this review helpful

I got a discount through late rooms and have to say the hotel was great value. The staff on reception were particularly friendly and helpful - decor was fine and a huge TV in room - no plug inn bath though more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to post your feedback regarding your stay at Thistle Manchester. I am delighted to read your comments and was pleased to hear that you enjoyed your stay with us. I will be sure to share your positive comments with the rest of the team. We look forward to welcoming you back in the future.

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5 of 5 stars
madaboutmickey   4 contributions
N.Ireland
14 Dec 2009 | Trip type: Friends getaway
1
person found this review helpful

Just returned from the Thistle Hotel Manchester after a Christmas Shopping trip with my two friends. The customer service here is exceptional and I can only give the highest praise for the friendly, professional attitudes from all the staff we were in contact with. Asked for extra blankets and pillows within minutes the receptionist had delivered not only blankets and... more

Management response from
tthistle, Customer Relations

I was delighted to read your review & extremely pleased that you enjoyed your stay at the Thistle Manchester. We pride ourselves on our friendly staff and great service at Thistle hotels and I will be sure to pass on your comments to the hotel team. Once again thank you for taking the time to review the hotel & we...

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4 of 5 stars
mcdebs   8 contributions
Clayton-Le-Woods Leyland United Kingdom
13 Dec 2009 | Trip type: Couples
1
person found this review helpful

We stayed Friday and Saturday night and came just for the Christmas Markets. This hotel is in the perfect location, just a 5 minute walk from the train station and another 5 minutes from some of the Christmas markets. Our none smoking room was on the 5th floor at the back of the hotel. Clean and comfortable and good temperature.... more

Management response from
tthistle, Customer Relations

I was delighted to read your review & so glad that you enjoyed your stay with us at the Thistle Manchester. I will be sure to pass your feedback to the hotel, especially the reception team which you so kindly mentioned. We hope to be able to welcome you back to the hotel in the future.

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3 of 5 stars
JSB1119   3 contributions
Shropshire
7 Dec 2009 | Trip type: Couples

I was very worried after reading the previous reviews on this hotel but as we only paid £80 for 2 nights stay my expectations were not that great anyway. I have to say I was pleasantly surprised. The hotel reception was nice and check-in was quick and the staff pleasant enough. Our non-smoking room was on the fifth floor and... more

Management response from
tthistle, Customer Relations Manager

Thank you for taking the time to write your review on your recent stay at the Thistle Manchester. I was delighted with your comments and pleased that you found all aspects of your stay to be pleasant and to your liking. I will be sure to pass your review on to the entire team at the Thistle Manchester and we...

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Thistle Manchester Also Known As

  • Manchester Thistle Hotel
Address: 3-5 Portland Street | Piccadilly Gardens, Manchester M1 6DP, England
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