Would like to thank the staff for making our stay a lot more enjoyable this time. On our last visit the staff were like robots and were clearly not very well trained (which may not have been their fault), however this time everyone was very welcoming and had a smile on their face which was nice to see. Our main... More

Me and my partner stayed here recently and I have to admit,we were massively disappointed with our stay. The hotel was ridiculously loud and the corridors were dark,dusty and dingy. We were told we had to check out of our room at 11am and as we'd been to a restaurant and then for a few drinks the previous night we... More

Queue for about half an hour to get your room key. Hotel could be amazing but would need gutting and starting from scratch. Under no circumstances consider paying the full rate for a room (~£180), but at the discounted rate of £28 for a double, you can't complain

One of the most impressive 1st impressions in a hotel. On entering the hotel which from the outside is a standard Victorian building on a busy road, the reception are is magnificent. It has a gorgeous high domed ceiling and lovely marble floors, and the bar and rsstaurant area are impressive also. The rooms are quite hard to find but... More

I visited this 4 star hotel with 2 work colleagues , we arrived early so were told we could leave our bags in what would be my room. Within 10 mins of arrival I found a hidden away cupboard in the wood panelling in it were haribos,an inch of dust, 2 old magazines and a porn covered DVD ...very funny... More

I stayed here for a work thing ( I was part of the cowboy party mentioned in an earlier review ) and the hotel was beautiful. I didn't pay for my room but if I had done I would be a bit disappointed that my bath had a hole in the bottom and the sink was cracked. The room was... More

We stayed at the Palace for 3 nights over the May Day bank holiday weekend. A friend invited us up north for an impromptu visit; I booked through lastminute.com and had to check the price several times as it was coming in at just over £59 a night which I couldn't quite believe for an unplanned stay on a bank... More

It looks grand, but peer beneeth the surface and it shows signs of being tired - cracked flooring in reception, damaged paintwork etc...... After an initial problem booking in I was given a room - 116 (beware) - eventually I found it down a coridoor labled for recycling waste! It was a disgrace - shabby would be the best I... More

Such a shame to find this beautiful hotel not as good as it could so easily be. We asked to change rooms due to a faulty sink and phone, the reception staff were immediately apologetic and we got moved to another room. Unfortunately the room hadn't been cleaned properly, we found the previous occupiers toiletries in the bathroom, we suspect... More