Returned to the Mal. Made very welcome, and a heating problem in my room was handled professionally and I was moved to a different room. Great Lunch in the restaurant , served by an excellent waitress. Returned to the bar at 11 pm, and the service is still not right - do you go to the bar - do you... More

We only had two nights in Manchester so opted for a premium hotel. The MalMaison didn’t disappoint. We were very lucky and somehow managed to get upgraded to a cinema suite with DVD player and cinema screen in a lounge room. Out suite was huge and the floor to ceiling, remote controlled curtains spanned the length of the room and... More

Staying only one night here, the main experience I have had is of dinner in the Smoak restaurant. Sat at the ill-concevied dropped bar, which has terrible lighting and uncomfortably reclined seats, the food was served too quickly and was terrible. The chicken caesar salad was under-seasoned and the lettuce limp, un-fresh and wet.The burger was again under-seasoned and over-cooked.... More

I stayed here for the second time this year and I was disapointed as to how the hotel had changed over such a short period. They had changed the lovely restaurant and bar to an American style grill which just wasn't as elegant or as nice and it was still the same price. I also felt when I stayed last... More

I stayed here last weekend and it was my first time staying in a malmaison hotel. I had heard about this chain and was looking forward to it. However I was very disappointed by the lack of service we received. On arriving we went to the bar for a few drinks. We were left waiting for about 15 minutes before... More

The was our first experience of a Malmaison Hotel. We stayed on one of the deals on a Sunday night which is great value for money. We eat at the restaurant which is part of the deal and the food was very good. The room we had was a standard double and although quite compact had everything that we needed.... More

We normally stay at The Lowry when we are in Manchester but decided to book the Mal for a change. That was a mistake. The price was comparable with The Lowry but everything else at the Mal fell way below. First off, I had booked my husband into the spa for a birthday treat by email but they had no... More

stayed in this hotel for a weekend. briliantly placed for city centre. lively atmosphere, friendly bar and great value breakfast. More

You can't get anyone on the phone in this hotel. Room service takes many calls. Requests for things like having room made up and food trays removed take 3 attempts. You can wait FAR too long at the bar for a drink. Clearly they are understaffed. Beds are comfortable. Food is good. TV's horrible: tiny, no channels, no volume. Shower... More