Stayed at the hotel to celebrate a friends 40th birthday. Every member of staff we came into contact with was genuinely keen to please and help. For a big hotel it was refreshing not to feel like just a number. Reception staff were pleasant and efficient, rooms were well maintained very clean, and all the catering team were professional and... more

Me and my boyfriend went down to Manchester for the night and stayed in this hotel, was a gorgeous hotel, the room was beautiful, we got a deluxe king size room, the bed was very comfy, and you get bathrobes in the room also. We went down to the pool, and this was very nice with lovely lighting, there is... more

Having travelled extensively and tending to stay in 5 star hotels my view is that this hotel does not justify the 5 star rating, - It may tick the boxes to meet the requirements but falls well short on standards and amazingly seems to close down on a Sunday closing it's main Opus restaurant and Cocktail Bar which I have... more

I love this hotel! The general ambience is refined yet contemporary and when things go wrong they fix them. more

I thought this hotel was great. I don't know Manchester at all but during the course of the weekend discovered that I could easily walk everywhere including to and from Piccadilly station. The reception staff and then the concierge couldn't have been more helpful as they carried my case into the lift and showed me how to work it. I... more

Well located hotel in Manchester, and for a city centre located hotel it's pretty quiet. The rooms have an up-market minimalist style with a reasonable amount of space. The NCP at Great Northern (Phase1) is close by. Walk-in shower and bath, with a seperate sink / dressing area. Shower is decent temperature and pressure - never had a bad one.... more

As regular visitors to Manchester, this was our first time to stay in the hotel. We stayed in the hotel on 17th Oct & we were very impressed with the hotel, the location, facilities, the room & the excellent staff. The room was available early which was a great help, the staff were friendly & courteous at all times, particularly... more

we have stayed in most of the hotels in manchester city centre but had never stayed here before. My impressions were distincly lacklustre. For a 5* hotel i was expecting something special. reception was pleasant. hotel facilities were not explained and staff seemed to be in a rush. The room was ok. nothing special. A big thing is made of... more

Decided to treat ourselves & stay over here whilst in Manchester for a Pink concert. This hotel certainly did not disappoint. Great location, within easy reach of all the best Bars Restaurants & shops. Great staff, really friendly, they couldn't have apologised more for us having to queue to check in. The hotel itself is stunning, spotlessly clean & well... more