This is an excellent hotel of its type, fully modernized and very clean, with friendly staff. Good restaurant but breakfast not as good as at the Mercure Chateaux Chartrons. Good location next to Tram stop and within walking distance of station. More

The hotel is close to the main train station but it's in an area that I felt rather unsafe at night time. There was wifi in the hotel but getting it to work took a while since the staff did not speak any English (the one at the front desk) and insisted on speaking French to us. The hotel room... More

Picked for location near Gare St Jean for early morning train to Paris. Easy, cheap tram outside the door to downtown Bordeaux which negates the somewhat sleazy neighbourhood of the hotel's location. Room was quiet, clean and modern with great bathroom. Good, helpful staff on the front desk, good wi-fi connection. More

This is a wonderful modern hotel, and Mercure have obviously invested a lot of money during the renovations in 2010. The staff were all very welcoming, and the room facilities can not be faulted. The hotel is 500m from the Gare Saint Jean, and has a tram station outside, however the rooms are double glazed and air conditioned so street... More

should you need to stay over between Paris and south of france -we used TGV from Paris to Bordeaux, then regional to La Reole ,to collect a canal boat @ Meilhan sur Garonne for a 10 day canal sail- this hotel is perfect. On the tram line (stop 15m from front door) so you can go into midtown in comfort.... More

Stayed here for 3 days. The hotel is NOT a 4 STAR. The rooms consist of a bed ( either double or twin ), a DTV which is totally French and a bathroom. There is free wi-fi which is something, and a computer in the foyer which can be used to browse the internet. Beds are comforable but we had... More

This hotel is close to the train and metro stations, but the neighborhood is really not desirable, esp. at night time. I would prefer to stay somewhere else if we did not have to catch an early train next morning. The interior is nice. Service is terrible. I tried to look for some help after check in but have stayed... More

We stayed here on two different occasions within a week of each other. Service poor both times. To begin with, as an A-club Favorite Member hotel staff are supposed to offer me a complimentary drink voucher on arrival. This didn't happen either time. Later when we decided to go down to the bar to share a half bottle of wine,... More

I have stayed for one night because I had a an early to train to catch the next morning. The hotel has been recently renovated and converted into a 4* Mercure Hotel. The Lobb is very nice with a bar and restaurant that unfortunately I didn't try. Receptionist was quick to hand over the key of my room and explained... More