Hot sunny day in April.Room advertised as Air Conditioned but not turned on .Reception stated system not turned on until later in year.No fans available. Reception said, "open the window".Our room over looked busy large traffic roundabout -- so busy traffic lights needed. We had a bad night because of the uncomfortable heat and noise. When we arrived the system... More

My wife and I spent four nights at the Mercure during late May and early June 2013. The hotel is located in the city center, just across from the Chamber of Commerce center and Opera. The hotel can be easily reached by tram from the train station. The hotel is walking distance to the old city, shopping, etc. Overall, we... More

I had to trawl through 27 programmes on the TV before reaching the first English language news programme. Why not a guide in the room? The breakfast experience was poor and not up to Mercure standards. The staff did their best but everything seemed inadequate for the numbers present. The buffet tables were too small and badly laid out; butter... More

Stayed at hotel for just night but was good all-together the room was big and spacious with all facilities. The hotel was clean. Personally I felt the hotel was bit expensive but worth the money paid. Room service was good and the staff were also helpful.

We only stayed here for one night but found it was quite easy to find and the location wasn't bad either! The hotel has free parking which is a bonus! The rooms were beautifully set up with lots of space. The bed was big and very comfortable. My only complaint would be the noise. Our room was located on the... More

Stayed here a number of times for work. It's just across the road from the opera and a short pretty walk into town so it's a great location. It's 30 seconds from a stop on the new (excellent) tram system which is very handy. It's a very 'functional' hotel so if you're after a charming boutique this is not for... More

There is no mistake that this is a chain hotel, it is bland and uniform. Our "Privilege Suite" was smaller than the website photo which was probably taken with a wide angle lens. So be aware, the suite is not as large as the photo seems. The sofa seat tilted downward, so we felt we were slipping off the seat.... More

Stayed one night in August 2012 as part of a GRJ holiday. Nice location near the city centre, but surroundings a bit nondescript. Although on a busy roundabout soundproofing is good throughout. Very good restaurant at dinner & breakfast. Service friendly & efficient. Nice little terrace area, garden & pool at the back, was nice in the warm sunshine. Our... More

We stayed at the Mercure on the way to the Alps and were delighted. The room was clean, nicely decorated and had the usual facilities one would hope for, including fridge, safe, tea making facilities, free wifi. The staff were very polite and helpful. The evening meal (room service) was good, as was breakfast the following morning. We slept well... More