My wife and I stayed here on the first night of a Leger Holidays Christmas-New Year tour. It is comfortable enough and quite acceptable for an overnight stay. The room was clean, the bed comfortable and the heating, as with all winter hotels, too much. Breakfast was good, nourishing and extensive. Overall, quite good.
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Dear Sir, Madam,
Thank you for having taken the time to give your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly in one of the...
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I stayed here at the end of a tour with Shearings, and this hotel was a big let down compared to the rest of the tour (one excellent Novotel was the other hotel used in France on the outbound leg of the trip.
Firstly the positives: the receptionist was friendly and the breakfast was good and plentiful even for a...
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Dear Sir, Madam,
By leaving your comments on Tripadvisor, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.
We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.
Be assured that the necessary corrective measures have already been taken...
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Hotel is good, welcoming, modern, clean and rooms are good size. The breakfast buffet has a wide selection of good food with plenty of "healthy" options. The restaurant is not outstanding and over priced. £22 for a reasonable steak main course is excessive!
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Stay was for 1 night only so we were not able to use much of the facilities. Friendly staff, rooms clean and comfortable, our evening meal was good. This is more of a business hotel and therefore a number of business groups in the restaurant although this was not a problem to us. Easy access into Reims although you would...
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First the good things: good size room, free parking, pleasant receptionist. The problem was that we arrived on a Sunday evening, when all the restaurants in Reims were closed. So we ate in the hotel restaurant, which was frankly a disaster. It started badly when the two of us wanted to sit at a table for four (the restaurant was...
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This is a functional, clean, average chain hotel. The only issue is it is overpriced for what it is. We didn't mind staying here on a quick overnight stay, but, for what you get, it is expensive. The restaurant especially is overpriced, but there is not much else around, so what can you do. Not for special occasions, but fine...
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We have stayed in other mercure hotels , but his was terrible .The only positive is the friendly staff and the the excellent wine on offer . The room was extremely tired and the restaurant buffet was awful .There was no al a carte menu on offer . We would have expected mor from mercure .there are far better hotels...
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The *only* complaint I had about this hotel was that the restaurant closed at "normal" business time. Since this hotel is in a business park, on the far side of town, I made the mistake of assuming that their restaurant would have extended hours to accommodate late arrivals. Nope. We got there at 9, and there was no food to...
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