We got a good rate and so thought the hotel overall was good value. Some of reception staff were lovely, one in particular was a little rude. My two main gripes are: 1st, the sound proofing isn't good- so we got to hear the couple across the hall having an argument at 1am and hte group of school kids carrying... more

The hotel is in a good location and lots of easy access but staff are awful and very rude. I paid for the hotel in advance (my mistake) and once I got there, was told that they had no rooms available (I arrived at 6pm). They refused to give me a refund and would only offer me a transfer to... more

Before I went to Paris I read the reviews of this hotel on tripadvisor and was expecting it to be horrible and that the staff would be horrible too but when I got there I was greeted with staff who were very nice, really pleasent and very very helpful I could not fault anything about them. The room was very... more

I've spent three nights in this hotel after finding it on Expedia. The location of the hotel is great just off Gare St. Lazare and with the metro nearby. There even is a Velib (bike rental) station nearby! The rooms are not big nor are the bathrooms but there size is sufficient if you only use the room to sleep.... more

The hotel is in a great location, easy walking distance to almost anywhere in Paris. It is a boutique hotel that has recently been renovated. The rooms are nice and modern, but a bit on the small side. Most of the time the lift did not work. The reception staff were not very friendly and were not able to help... more

We spent 4 nights at the BW Saint Augustin. It is a really nice hotel. Good value for money. Very nice hotel, good location and helpful staff... Few minute walk to the metro station and Boulevard Haussman... Everything was perfect.... more

Small Room. Closet door was a string curtain. Maids disregarded the "Do Not Disturb" sign. Week of internet was approximately 80 euros. Three blocks to Metro stop. 8 nights for $1,000- it was ok to be honest. more

La reservation avait été faite via le site même de Best western, la situation à Paris idéale, hôtel rénové. Arrivée... more

Nous n'avons pas pu séjourner dans l'hotel! pourtant la réservation avait été effectuée . Notre réservation dépendait de l'acceptation ou... more