We read mixed reviews about this hotel but booked it and we were delighted. the hotel was very central, friendly staff and very clean. The room was a bit small but could not fault it. We stayed 2 nights and got very good rate. we did not eat in the hotel but heard from other customers it was lovely. overall... more

I fully support all the other negative reviews. I tried to complain about the inadequate air con. The manager went berserk. He was extremely rude and offensive, called me a "liar " !! and told me to, " Get out of my hotel.Go back to your own little country and don't come to France again." Why doesn't he read some... more

We arrived on an extremely hot afternoon and the air-conditioning unit did not work properly! Impossible to rest or sleep. The room was so (!!!) small that if my husband opened his case we could not get into the toilet. The furnishings were old and tacky. The room was not even very clean. The bathroom was literally a cupoard in... more

The worst ibis we have ever stayed in. Small and pokey. Staff were nice and the cleaning was OK but that was all. No ambience whatsoever. Very exxpensive. Equal to our pound £75 per night without breakfast and expected to stay in a broom cupboard. The pillows were awful and the bathroom teeny, very difficult to even use the loo.... more

Hotel in good location, ideal for visiting La Cite and the town centre, however rooms are small and despite the no smoking signs our room and corridor smelt of cigarettes every morning. Walls and doors are also abit thin, and don't try for a lie in as the cleaning staff are hoovering by 8am. Basic facilities are provided and reception... more

This hotel looks sad and worn. The tiny bedroom had hardly enough room for two people to move around, the bathroom had only a cheap simple shower with one position, and a plastic curtain. The tiles need replacement. The car park is the municipal underground car park and one has to carry all ones luggage across a busy street. In... more

The thing about 'no frills' hotels like Travelodge, Express Holiday Inn and Ibis is that you usually know what to expect - the rooms are basic but reasonably modern and clean. The rooms on this particular Ibis were beyond dated, not very clean and in quite a state of disrepair. And there was a distinctive 'smoking' smell about the place... more

Very small modern rooms in good order. Everything works. Central location. Friendly staff. Good breakfast for 8 euros. more

My self and my boyfriend were on holidays in France in July 06 and we were staying in a small town called Lagrass about an hour from Carcassonne. During our holiday we took a day out to spend traveling in the old and new city and decided to stay in Carcassonne for the night. After a little search we found... more