Hotel was probably ok provided you have one of those few rooms overlooking the sanctuary. Be warned that floorboards creaked. What is most upsetting is the service which is "existent", staff were rude and unfriendly., food at the hotel is terrible (and when we complained, staff just shrugged his shoulders). I requested for a taxi to airport for 4.30pm, and... more

I stayed at this Hotel from the 17th April to the 20th 2009 with my 6 year old daughter the entrance and front desk were lovely till you got in the small lift we stayed on level 2 the hallways where dark and gaudy then we got to our room which was extremely small just big enough for the bed... more

We stayed here on a Saturday and Sunday night, when the town was packed with French Military pilgrims. Having read some doubtful reviews we were a little wary. The hotel is certainly a little tired (but then it is 130 years old) but the reception staff were very welcoming, friendly and helpful. The room itself was clean and comfortable and... more

This hotel advertises itself as deluxe but there is nothing deluxe about it. True the staff are very pleasant and are only too happy to do anything you ask, but the hotel is dated, tired and in desperate need of an overhaul. We had booked two single deluxe rooms and were bitterly disappointed. The wall paper was old and peeling,... more

Stayed only one night, it is a steep climb from the Grotto, very good service, internet is available, rooms are extremely outdated and definitively could use a good overhaul. I think it was a great hotel once but could not recommend it to anyone 60+ or with any impediment. more

Overall this hotel is very nice, but keep in mind it is about 150 years old and you can tell. My husband and I were lucky to have had a room with a new king bed, apparently there are only two of those, so request that, otherwise, you will be sleeping on a very well used mattress that sags. My... more

We stayed here for one night while visiting Lourdes., The hotel is within walking distance of the grotto and attractions and is in a good location away from the hussle and bussle. Restaurant is good and bar is good. For a 4 star hotel, It needs to be renovated though. Room is ok but not modern. We saw both the... more

We stayed in room #110, a completely remodeled suite: extra clean, with a plasma TV in the livingroom and a very ample and modern bathroom. Mr. Louis-François Guinguené, the owner, was always extremely nice and helpful in every way. We were surprized to find such a 1st class hotel in a city of pilgrimage. We surely will recommend this place... more

This is a great hotel.We've stayed here for 3 nights and we enjoyed it very much.The first evening there was an excellent dinner but I'm afraid to say that the other nights it was less, or did we expect too much?we belgians are very spoiled when it comes to food.Anyway,great location,although for elderly people it can be difficult because it's... more