We all admired the hotel as we pulled up outside in the coach. Downstairs was really nice with several large areas where you could sit and talk. The bedrooms were a real let down. I had a room that overlooked the back of another hotel. Some rooms had balconies. All seemed to have a TV. We had problems with the main plug socket, an extension lead was left dangling for us from a socket nr to the ceiling. There was little storage space. The room was jaded and musty. The bathroom had a walk in shower and a bidet. The staff were most unfriendly. We were part of a music group on pilgrimage. We think we were punished for singing grace before a meal by being placed in the annexe to eat. One girl had her plate taken away from her when she was still eating. The food was nice except the veggie option was cooked with pork .We found out when a friend with an allergy to pork had a bad reaction. Saving grace - close to the St Frai and grotto. There are Nicer / friendlier hotels in Lourdes. Beau... more