Extremely bad customer service. The lady at reception was rude and verbally aggressive in person and on the phone. We supplied our card details when the reservation was made but with the agreement that we would pay on departure (like most hotels). A week later we realised that after having paid for the rooms on our day of departure, they... more

The room was modern and well decorated, the toiletries very classy and all the facilities worked well but both the bedroom and ensuite-batchroom were small. However we had a wonderful view of fireworks over the river on 14th July and this made the expense worthwhile. more

Boutique hotel, excellent decor and bathroom. We had romantic weekend package 415euro 2 nights with breakfasts and one gourmet meal in the brasserie next door. Only just got a river view but could not open window because of noise more

We stayed here at the beginning of October, having booked and paid in full in advance on the hotel's website. Ultimately, we had to cancel 2 of the three nights. There then followed a series of e-mails back and forth in respect of their cancellation policy. The final correspondence on the subject was by phone when they confirmed they would... more

Staying at this hotel was by far the worst mistake we could have made while planning for our honeymoon in Europe. And believe me, there were many. Toulouse was to be the highlight of the trip. That was before we saw the hotel room. After dashing our hopes for a honeymoon upgrade to the ground, we were shown to the... more

We agree 100% with the previous review. We were almost thrown off by the bad reviews we read here but went ahead and gave them a try anyway. We could not have been happier. We had a room overlooking the Neuf Pont and it was quite comfortable. We flew directly to Toulouse so were hoping for a nice place to... more

We almost got put off from some of the reviews, but when we got there last week, we were very very happy. We used Toulouse as a base for a couple of side trips, so we got to stay in 3 different rooms at the hotel. They all had a view of the river and the people couldn't have been... more

I stayed here in summer '02 and was satisfied with my dinky little single room - quite small, but cheap and cheerful. It fared better in my opinion because the last place I'd stayed at in Toulouse was Hotel Splendid in the rough area near the station, which was disgusting. As a single female traveller there is much to be... more

The same thing happened to us! we'd booked the hotel by telephone with a woman who seemed to speak very good english. When we got there, she denied ever having taken the booking - but had managed to take money from a credit card number suppiled by our party! We had an awful time trying to sort things out -... more