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Novotel Le Mans

Bords de L'huisne - Bd Robert Schuman, 72100 Le Mans City, Le Mans France
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Traveller (121)
Dining (41)
Room & Suite (24)

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About

#14 of 32 hotels in Le Mans City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
With a fantastic location on the banks of the river, enjoy every minute with friends and family during your stay at the Novotel Le Mans hotel. Explore the historic and cultural heritage of the old town (Cité Plantagenêt), experience the thrills of the fam ed Le Mans 24-hour circuit, or visit the Zoo de la Flèche throughout the year to discover creatures ranging from the unusual to the downright bizarre! You'll need more than 24 hours at the Novotel Le Mans! Whatever the occasion, the entire Novotel Le Mans team welcomes you in a modern and warm setting, with family or friends.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Kids stay free
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Children's television networks
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Sofa
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English, French

Location

Bords de L'huisne - Bd Robert Schuman, 72100 Le Mans City, Le Mans France
Name/address in local language
Novotel Le Mans
843Reviews4Q+A27Room tips

Reviews
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James B wrote a review Feb 2024
Ascot, United Kingdom6 contributions1 helpful vote
The outside of the hotel is dirty and uninviting. The main sign hasn't been cleaned in months and the path to the main door is dangerous and impossible to wheel a suitcase over? A small thing but seriously! Inside the main areas were clean and the restaurant wasnt bad ) no beef or veal on the menu which as the first table on a Saturday evening was poor. The toilets near reception were filthy and they looked like they hadn't been cleaned in weeks, plaster coming off the walls in the cubicle and dirty walls. Such a difference from the restaurant and communal areas. A lift that could only take 2 people - again not a huge issue but as a family annoying. The staff were very pleasant but someone needs to look at it with fresh eyes and focus on the basics of the user experience.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Le Service Client, Guest Services / Front Office at Novotel Le Mans
Responded 3 weeks ago
Hello, We would like to thank you for taking the time to provide us with feedback following your stay in our establishment. We have taken note of the points on which we can improve to ensure that your next stay goes as smoothly as possible and have shared them with the various departments concerned. We look forward to welcoming you back very soon, so that you can see the improvements for yourself, Best regards, Costumer team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ladyscribe wrote a review Jul 2023
Brighton and Hove, United Kingdom201 contributions63 helpful votes
I use Accor group because of their reputation. Le Mans needs a better housekeeper. Superior room had net curtains hanging off the rail in several places and the windows were filthy. No tissues first night and just enough shampoo in shower for one of us to use. The bathroom had the holes in the wall where the hooks should have been and there was no full length mirror. Restaurant ok...first time no hard copy menus...you had to use a QR code to find them...but they were written on blackboards if you did not have a smartphone and owing to the number of times I saw the boards being taken to tables, that encompassed a lot of people. Breakfast good in supplies, but lots of ingrained dirt round the coffe machine base...legacy of quick and not effective cleaning.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Le Service Client, Guest Services / Front Office at Novotel Le Mans
Responded 24 Jul 2023
Dear Guest Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jfarrell8 wrote a review Aug 2022
West Sussex, United Kingdom1 contribution
Average hotel, rooms were ok, beds comfy but a very expensive restaurant for very average food and really poor service, Really just a stop off hotel for long drive to south of France. Ok for one night but eat elsewhere.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mara Deschamps, General Manager at Novotel Le Mans
Responded 25 Nov 2022
Bonjour, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Le Mans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons bien noté les points sur lesquels nous pouvons nous améliorer afin que votre prochain séjour se passe au mieux et les partageons avec l’ensemble de l’équipe. Nous espérons avoir le plaisir de vous revoir bientôt parmi nous afin que vous constatiez par vous même les améliorations. Bonne journée,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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davidstrawford wrote a review Jul 2022
1 contribution
We stayed at this hotel twice within 10 days, on outward and inward legs of our vacation. We found check in process to be somewhat disjointed, we completed online check in but that made no difference to the speed at check in, it always used to. My wife was extremely disappointed at the availability of gluten free food in the restaurant. On first leg she was advised that the frites were gluten free, on the return leg she was advised that they were not as same fryer used for gluten products. Simple fix your hotels should install a separate fryer.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mara Deschamps, General Manager at Novotel Le Mans
Responded 25 Nov 2022
Bonjour, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Le Mans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons bien noté les points sur lesquels nous pouvons nous améliorer afin que votre prochain séjour se passe au mieux et les partageons avec l’ensemble de l’équipe. Nous espérons avoir le plaisir de vous revoir bientôt parmi nous afin que vous constatiez par vous même les améliorations. Bonne journée,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John H wrote a review Jun 2022
England361 contributions215 helpful votes
This hotel seems to be aimed at business and families, but that was fine. The ladies at the reception table spoke English and our room was very good with what may be the most comfortable bed we have ever experienced! Wifi worked well, dinner was fine and the 'continental' breakfast was excellent. Good value, clean and well appointed, good food, we would be happy to stay here again.
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mara Deschamps, General Manager at Novotel Le Mans
Responded 30 Jun 2022
Dear Holiday096, We very much appreciate your comments regarding your stay at the Novotel Le Mans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service client
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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OLI95 wrote a review Jun 2022
Paris, France33 contributions30 helpful votes
No improvement after 3 stays it was an almost full hotel For pur stay We had booked several rooms and quiet rooms had been requested. Compared to other similar Novotel, the result remained disappointing. Bedding, the calm and the breakfast are the weak pointsl The staff is friendly and does their best but the will of the hotel to improve is absent
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mara Deschamps, General Manager at Novotel Le Mans
Responded 30 Jun 2022
Dear OLI95, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victoria S wrote a review Sept 2021
Southend-on-Sea, England, United Kingdom4 contributions1 helpful vote
The hotel is in need of a major make over, the lift is tiny, rooms are drab and extremely noisy. My safe did not work, we have one towel between two and one bottle of water between two - which we did not drink incase charged. Our stay was originally three nights but due to covid we have to cut short, we pre paid but the hotel woudl not do anything about refunding or giving us vouchers, we even offered to eat at the hotel but they would not let us use any credits. The rooms would have been resold. The swimming pool is tiny. Not a good experience especially with a women screaming/fighting in the hall at 4am....
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kayjay_543 wrote a review Sept 2021
South East England9 contributions3 helpful votes
Have stayed here a couple of times now, the hotel building itself is not that attractive but the inside is well decorated. The kids loved the pool and the playground. Extra towels for the pool too which is great. Staff are very friendly and helpful. Easy to get into town with lots of restaurants but the restaurant on site is very good. Perfect for stopping for one night, will definitely stay again.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gavin V wrote a review Jan 2021
1 contribution
Generally the rooms are nice here and the female staff on arrival were very polite. I've stayed here on multiple occasions, twice I've been massively overcharged on my bank card. On two occasions I've paid for my room with cash on arrival, asking for my food and bar bill to be taken off my card the next day as I had to leave very early, in turn, they've taken the full amount of room and bar bill, overcharging me by around 70 Euros each time. The first time they sorted out the mistake straight away. The second time they refused to admit their mistake, even after I've shown them proof via email of my online banking, one male staff member was rude put me on hold then cut me off when trying to sort the matter out. BE INCREDIBLY AWARE AND CHECK YOUR BILL.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NOVOTEL LE MANS, Other at Novotel Le Mans
Responded 22 Jan 2021
I am aware of your feedback and we thank you for it. At your arrival we made a pre-authorization, this corresponds to an estimate of your stay.. You paid your room by cash and we used the pre-authorization to pay for the extras and the difference is automatically returned. After research we have no double payment from you. If, however, you see that your card has been charged twice, do not hesitate to contact us. I still apologize to you, we should have explained correctly why we made a pre-authorization. We will do during your next stay so that this does not happen again. Looking forward to welcoming you soon. Best Regards Mohamed 1er Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SJCWHUK wrote a review Dec 2020
London, United Kingdom31 contributions28 helpful votes
A one night stop over from U.K. to Spain and back again. The hotel appears to be old style motel type but do not let that deceive you. The rooms are nice and comfortable and the staff are friendly and helpful.
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Date of stay: December 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£63 - £109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel le mans est hotel le mans, le mans novotel
LOCATION
FrancePays de la LoireSartheLe MansLe Mans City
NUMBER OF ROOMS
94
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL LE MANS - Updated 2024 Reviews (Le Mans City, France)

Frequently Asked Questions about Novotel Le Mans
Which popular attractions are close to Novotel Le Mans?
Nearby attractions include Piscine Les Atlantides (0.4 miles).
What are some of the property amenities at Novotel Le Mans?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Le Mans?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Novotel Le Mans?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Le Mans?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Novotel Le Mans?
Conveniently located restaurants include Auberge de Bagatelle, La Petite, and Grand Wok 68.
Are there opportunities to exercise at Novotel Le Mans?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Novotel Le Mans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Le Mans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Le Mans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Le Mans?
The staff speaks multiple languages, including English and French.