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Best Western Premier Masqhotel

17, rue de l’Ouvrage à Cornes, 17000, La Rochelle France
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Traveller (264)
360
Panoramas (7)
Room & Suite (329)
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About

#4 of 49 hotels in La Rochelle
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
WELCOME TO THE HEART OF LA ROCHELLE A stone’s throw from the historic centre of La Rochelle and the TGV train station, the completely renovated Best Western Premier MASQHOTEL welcomes you. In a resolutely contemporary atmosphere, come and discover our establishment combining refinement and premium service. For its reopening, our 4-star hotel offers you the discovery of a whole new universe, rich in distant evocations by its soft colors, noble materials and mottled objects. Our hotel has 76 rooms and suites, two meeting rooms, a fitness room, a central bar, lounge and co-working areas. We are located less than 25 minutes from the airport and private parking is available upon prior reservation. In the heart of La Rochelle, we offer you a personal and unique invitation to travel that everyone will appropriate in their own way.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Babysitting
Children's television networks
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Car park
Wifi
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Wine / champagne
Highchairs available
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, Arabic and 2 more
1,087Review7Q+A61Room tips

Reviews
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scarke wrote a review Jan 2024
Dublin, Ireland1012 contributions188 helpful votes
At best a 3 star hotel. Yes its been refurbished but its very basic....rooms are ok but location is in an industrial estate so nothing near it unless you walk 15 minutes to the centre of the town. Bar serves drinks but at 10 euro for a small glass of wine its expensive even by french standards. Breakfast was ok but there were not enough seats for everyone as hotel was busy. Staff are pleasant enough.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Clément Réceptionniste, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 8 Jan 2024
Dear Guest, Thank you for sharing your feedback with us. We appreciate your comments and are sorry to hear that your experience fell short of your expectations. We want to address a potential misunderstanding regarding the pricing of drinks in our bar. Our wine glass ranges between 6€ to 8€. We regret any inconvenience caused by the location, and your input on the breakfast seating capacity is duly noted. Also, thank you for your words one the staff, it's trully appreciated. We hope to have the opportunity to welcome you again and provide a more satisfying experience in the future. Best regards, Clément Receptionist - Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Go27094683662234 wrote a review Oct 2023
Manchester, United Kingdom1 contribution
I have never stayed in a hotel built with such poor soundproofing. You can hear the cars on the street like there were no walks. The low voice tone of all the neighbours around can be hear like they are in the room with you. Every little tiny details from the surounding rooms can be heard as well as the people and cars outside. Never happened before in a hotel to not close an eye all night due to poor room soundproofing. When told the reception lady the next day, she wasn't moved at all, suggested to ask for a top floor room next time. I was with my wife and my 3 years old that also could not sleep at all due to the noise. The breakfast was nice, hotel clean, checkin staff very nice(altough I would have expected them to book the 2 rooms on the top floor when they saw a 3 years old)
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Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Clément Best Western Premier Masqhotel, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 18 Oct 2023
Dear Guest, We truly appreciate your feedback on your recent stay. We apologize for the discomfort you experience. This is not the level of comfort that we aim to provide, and we take your comments seriously. We understand how important a good night's sleep is, especially when traveling with family. Feel free to ask a room on the parking side or high floor next time for your comfort. We are delighted to hear that you enjoyed our breakfast and found our hotel clean, and we appreciate your kind words about our check-in staff. Thank you for your valuable input, and we hope to have the opportunity to provide you with a much quieter and more comfortable stay in the future. Best regards, Clément Receptionist - Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Swindphi wrote a review Sept 2023
Andover, United Kingdom98 contributions86 helpful votes
A superbly run hotel with very efficient friendly staff. Very handy for the town and harbour front. Lots of restaurants nearby in this vibrant town. Excellent reservable garage parking. We will definitely return to this hotel in the future.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Clément Best Western Premier Masqhotel, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 26 Sept 2023
Dear Guest Thank you very much for your wonderful feedback about your recent stay with us. We're delighted to hear that you had such a positive experience at our hotel. It's great to know that you found our staff to be efficient and friendly. We take pride in providing excellent service to our guests. We're pleased that you enjoyed our location, with the town and the harbor front just a short distance away. La Rochelle is indeed a vibrant town with plenty of dining options. Our reservable garage parking is designed to make your stay even more convenient, and we're glad to hear that was helpfull. We look forward to welcoming you back to our hotel in the future. If you have any other comments or specific requests, please feel free to let us know. Best regards, Clément Receptionist - Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tasath wrote a review Aug 2023
Athens, Greece133 contributions39 helpful votes
Perfect hotel in a perfect location. Service was excellent, breakfast very good, hotel is clean and all amenities provided. Also they were very understanding with a personal matter that forced us to checkout earlier than expected. Also hotel is very quiet considering how busy La Rochelle is on August.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: There is parking facility but it is quite narrow and may trouble you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Clément Best Western Premier Masqhotel, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 3 Sept 2023
Dear Tasath, Thank you so much for your outstanding review! We're thrilled to hear that you had a perfect stay at our hotel. It's wonderful to know that you found our location ideal and that our service exceeded your expectations. We take great pride in providing a clean and well-appointed environment for our guests. We're glad that we could accommodate your needs and that you found our hotel to be quiet despite the busy season in La Rochelle. If you ever return to the area, we would be delighted to welcome you back. Please don't hesitate to reach out if there's anything else we can assist you with in the future. Best regards, Clément Receptionist - Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freddes wrote a review Aug 2023
Abu Dhabi, United Arab Emirates986 contributions434 helpful votes
This hotel is ideally located, close to the train station and within walking distance to all La Rochelle attractions but without the nuisances of the busy touristy city Center. The hotel has a car park which is a real perk during the high season when all car parks are full. Rooms are extremely comfortable. The breakfast is amazing with plenty of quality products. Definitely recommended !
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Clément Best Western Premier Masqhotel, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 3 Sept 2023
Dear Freddes, Thank you so much for your wonderful review! We're delighted to hear that you had an excellent stay at our hotel. We're pleased that you found our location convenient. Our secure car park is indeed a valuable feature, especially during the peak season, it is highly recommended to book it in advance. It's fantastic to know that you enjoyed our rooms and that our breakfast exceeded your expectations. We truly appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with in the future, please feel free to reach out. We look forward to welcoming you back on your next visit! Best regards, Clément Receptionist - Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alistair Dewhirst wrote a review Jun 2023
Ipplepen, United Kingdom42 contributions5 helpful votes
Almost everything about this three star Best Western is as you would expect. Underground parking, a smart reception and cocktail bar area, spacious rooms with nice bathrooms (but sadly like most continental hotels no anti slip surface on the shower/bath) and a well appointed breakfast room with a delicious selection for anyone’s taste in breakfast. The staff were friendly, helpful and efficient. However two serious issues really spoilt our two night stay. Firstly the air conditioning in our bedroom did not work. We reported the issue on the Saturday morning and the two people on reception said it would be dealt with. On our return at 18:00 nothing had been done and the window had been left open. The night manager said he would get it fixed and if that was not possible would move us to a room with working air con. On our return at 23:00 we were still in the room and still had no air conditioner. For me what was worse was that at 18:00 our room had not been serviced. We were told that this was BW policy and was for “ecological” reasons. We needed soap ( the dispenser had run out) and we needed an additional bath mat and hand towel. Fortunately the receptionist managed to supply us with these items. It is not policy in any BW hotel we have stayed in recently, to not service rooms. Like many hotels they ask you to put towels that need changing in the bath and do not launder the sheets every day. We also noticed that the reception area was being hoovered at breakfast time whilst people were checking out. The manager was very pleasant at check out and suggested that the room servicing policy was a hangover from covid. We were not told about this policy at any time at check in and it was not on the XTripAdvisor site or the Booking.com site At the next BW hotel we propose to stay in we will check their room servicing policy before booking.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: There are plenty of hotels in La Rochelle
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Clément Best Western Premier Masqhotel, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 23 Jun 2023
Dear Alistair, Thank you for taking the time to provide your feedback. We appreciate your compliments about our breakfast, and we're glad to hear that you enjoyed it. Also we're really happy to read your positive feedback regarding our staff. We take great pride in delivering excellent customer service, and it's gratifying to hear that our team made a positive impression on you. We apologize for the technical issue with the air conditioning during your stay. Our team is working diligently to address this and ensure a comfortable environment for our guests. Regarding your comment about housekeeping, we apologize for any confusion. Our intention is to offer guests the option to choose whether they would like their room to be cleaned, in an effort to reduce our ecological and carbon footprint. However, this is purely optional, and we do not impose any restrictions on housekeeping services. If you require an anti-slip bath mat, please don't hesitate to request one from our reception, we can provide one. Once again, we appreciate your valuable feedback and for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Clément Réceptionniste - Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris H wrote a review Jun 2023
Abingdon, United Kingdom69 contributions57 helpful votes
Modern hotel in a district close to the old city/Port area and shops, cafes and restaurants. These are all about 10-15 minutes away by foot. Modern, well-equipped rooms with free wifi, fridge, A/C, Tea and Coffee making facilities. We took the lite breakfast in the bar area which came with juice, coffee, pastries and 1 fruit each at a reasonable price. It is worth noting that Sundays and Mondays in France can be a challenge to find places open (cafes, restaurants, shops and museums) The hotel has its own underground car park. It's not huge but great in hot weather. Note the entrance slope is tight but manageable. If you need this I'd recommend booking in advance, there is a charge. For those traveling by train the main "Gare" is just at the end of the road. BTW we can recommend the Aquarium, situated in the port area.
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Date of stay: June 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Clément Best Western Premier Masqhotel, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 23 Jun 2023
Dear Chris, Thank you for your positive review of our hotel. We're delighted to hear that you had a pleasant experience during your stay. We take pride in our modern and well-equipped rooms, complete with amenities such as free WiFi, a fridge, air conditioning, and tea and coffee making facilities. It's great to know that these features added to your overall comfort and convenience. We're also glad that you found our staff to be great. Providing excellent service and ensuring our guests' satisfaction is a top priority for us. Furthermore, we're pleased to have an underground car park for our guests' convenience. It's our goal to provide a seamless and enjoyable experience from the moment you arrive. Once again, thank you for your feedback. We hope to welcome you back in the future for another enjoyable stay. Best regards, Clément Réceptionniste - Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Himpe wrote a review Apr 2023
België22 contributions6 helpful votes
Near the city of La Rochelle. Beautiful rooms Excellent breakfast with 🦪. Also a private garage. Very kindly people and helpfull. You can also stay in the bar, there is a big choice of drinks. And all these so near the port of La Rochelle.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Amandine Moreau, General Manager at Best Western Premier Masqhotel
Responded 12 Apr 2023
Dear Himpe, Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful stay with us in La Rochelle and that you found our rooms beautiful and our breakfast excellent. Our team takes great pride in providing our guests with the best possible experience, so we are delighted that you found them to be kind and helpful. We're also glad to know that you made use of our private garage and enjoyed the bar with its fantastic selection of drinks. As you mentioned, our location near the port of La Rochelle is a great advantage for those looking to explore the city. We appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the near future. If there is anything we can do to make your next stay even more memorable, please do not hesitate to let us know. Best regards, The Manager and all the staff Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karenx wrote a review Nov 2022
Buckinghamshire, United Kingdom5 contributions3 helpful votes
Convenient location for train centre and the quay - restaurants and shops are close by. Dog friendly and secure parking offered when availability - spaces a bit tight though. Helpful friendly staff. I wished we could have stayed longer!
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Réception MASQ, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 4 Dec 2022
Dear client, What a pleasure to read your posting, following your recent visit in our hotel. We were more than thrilled to read you enjoyed either t the quality and the kindness of the staff. Thank you for mentioning the professionalism and service of our wonderful staff, daily focused on our guests’ well-being and happiness ! Needless to say we look very much forward to welcome you back in a not too distant future. Best regards, Director and all the team Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luke8842 wrote a review Nov 2022
Berkeley, California113 contributions84 helpful votes
Excellent stay at hotel, close to train station, 5 minute walk to tourist office, 5-10 minutes to harbor areas and restaruants with view of old harbor, less thanb 10 minutes from pedestrian areas. Comfortable rooms, lots of storage, nice bathroom with shower inside tub. Very good brekafast with oysters for breakfast as well as eggs, meats, cheese, etc. Friendly helpful staff.
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Date of stay: November 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Réception MASQ, Guest Services / Front Office at Best Western Premier Masqhotel
Responded 14 Nov 2022
Dear Luke, What a pleasure to discover your appreciations following your recent stay in our establishment! We were absolutely delighted to welcome you and very happy that you appreciated the quality of our establishment. It is always a joy for us when our dear customers share positive feedback with us. Of course, we will have the pleasure of welcoming you again soon, for a new "relaxation at the Masqhotel" parenthesis! Best regards, Hervé - Director and all his team Best Western Premier Masqhotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£77 - £119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hotel masqhotel, best western la rochelle, la rochelle best western
FORMERLY KNOWN AS
Best Western Plus Masqhotel
LOCATION
FranceNouvelle-AquitaineCharente-MaritimeLa Rochelle
NUMBER OF ROOMS
76
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN PREMIER MASQHOTEL - Updated 2024 (La Rochelle, France)

Frequently Asked Questions about Best Western Premier Masqhotel
Which popular attractions are close to Best Western Premier Masqhotel?
Nearby attractions include La Grande Roue (0.2 miles), Aquarium La Rochelle (0.3 miles), and Quartier Saint Nicolas (0.3 miles).
What are some of the property amenities at Best Western Premier Masqhotel?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Best Western Premier Masqhotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Best Western Premier Masqhotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Best Western Premier Masqhotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Best Western Premier Masqhotel?
Conveniently located restaurants include Le Panier de Crabes, Le comptoir de Walter, and Le Café du Nord.
Is Best Western Premier Masqhotel located near the city centre?
Yes, it is 0.6 miles away from the centre of La Rochelle.
Are any cleaning services offered at Best Western Premier Masqhotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Premier Masqhotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Premier Masqhotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Arabic.
Are there any historical sites close to Best Western Premier Masqhotel?
Many travellers enjoy visiting Cathedrale St-Louis (La) (0.7 miles), Hotel de Ville (0.5 miles), and Porte des Deux Moulins (0.7 miles).