Somebody lifted my GPS with its support and cable attachment from a drawer inside our room, I went to put a complaint to the Gendarmarie, then I told the people at the hotel, and their inmediate reaction was bringing the service maid to my presence to proclaim her innocence, a horrible medieval procedure that didn't have any sense at all... more

a serviceable hotel, clean and good sized room. good breakfast. but practically on the local highway and a bit of a walk to anything desireable in Arles. If the charm of the town is what your after, then stay elsewhere. more

My wife and I stayed for five nights at this hotel and wished we could have stayed longer. Our room was clean, comfortable and cool and we looked forward to returning to the hotel each evening after a day in the heat. The room was modern and we rate it as one of the better hotels we have have encountered... more

We stayed for 4 nights in this hotel during the photography festival. We chose it because it has a pool, a parking and is walking distance from the center. I would only recommend booking a superior room - I heard complaints from customers about the standard rooms. Our superior room was small but okay. Note: only small safes are available... more

Touring in Provence for a few days and needed a hotel at short notice in Arles. Perhaps this would not be our first choice, but I think the last few reviews are a bit harsh. The price is reasonable and for a short break as a part of a tour of the area its ok. Not for a longer stay... more

I would not recommend this Hotel for anyone. The staff seemed reasonably adequate but offered the bare minimum in service, they talked amongst themselves in French during conversations with me while laughing, which I found very unprofessional and rude. The thing that upset me the most though was the security - during our first day at the Hotel, 300 euros... more

Don't book this place if you are planning a wonderful scenic break in Provence taking in the sunflowers and gorgeous rolling hills and stone buildigs and blue shuttered lavender scented romance. and starry starry nights....... This hotel offers none of the above. Located off the Arles rocade( ring road) it is basically in an industrial area and is a temple... more

I made a reservation the the New Hotel as part of a vacation itinerary in southern France. While it is conveniently located off off the highway, it is in a very unattractive part of town. Parking is convenient but as you approach the hotel you can see the crumbling exterior including the stairs to the lobby. This inside smells very... more

Having read the other two reviews posted we tried to book elsewhere but eventually decided to go ahead. The rooms we were given were first class, very clean and newly refurbished. Breakfast was very good, self service. We did not eat in the restaurant but the menu seemed reasonable. We used the outdoor pool and jacuzzi and this was very... more