Staff were terrible. Air conditioning in room did not work. Pool was not cleaned in the 3 days we stayed. Very expensive for what you got. Staff gave us wrong information and never made any effort to correct their mistake. Breakfast was very average. Stay somewhere else. Next time we will stay at the Eden Roc. more

I stayed there. Relax. Quiet. Attentive service. Nice and large room with sea side view. All needed comfort. A little expensive, but OK. Breakfast product selection could be a little better. Nice wine bar with "vin au verre" Great product. Nice patiseries in the afternoon. SUper guest amenities. But I missed the evening turn down service. Specially at that room... more

Do not judge this hotel by it's location, simply because it's not overlooking the beach -- this hotel is beautiful!!! It's clean, we have a king bed, a little firm, but comfortable. Our room is quiet, elegant and large for a european hotel. The L'Occitane amenities are a definite plus. Flat screen tv on the wall, telephone, writing desk and... more

We stayed here 3 nights in october. This is a nice 4 star hotel in a very nice town. The Rooms were clean , the service good. Breakfast was a little above average. We could get a better room plus breakfast for Euro 50 +. Valet parking was also nice. Oveall a nice hotel in low season with "reasonable prices".... more

We were delighted that the Juana lived up to other reviews we had read! The staff were extremely helpful, welcoming and polite- they helped us arrange activities, recommended restaurants and generally just made us feel welcome! The room was very spacious and was decorated in a modern style. The bathroom decoration was a bit quirky with usual effects on the... more

The Hotel Juana is an absolutely amazing hotel! The service is world class, I've stayed in many hotels and the Juana has topped them all! The staff are always available to do anything you ask. The little things like going to get your car because it was raining or giving you maps of small villages you would have never seen... more

Hotel Juana is a very expensive place that delivers very average quality and service. Apart from its location of being within a short walking distance to town, the hotel fails to deliver the standard of excellence that you would expect from a leading hotel. The staff conveyed a contrived and forced sense of friendliness and did not seem to be... more

Starting with the positives. The hotel is within 3 minutes of Juan Town Centre. The breakfast was excellent The staff were very nice - or so it seemed Now the negatives The biggest negative by a long long way was a suspicion that some of the staff were selling services and giving recommendations that were to put it politely not... more

I stayed at hotel Juana with my wife during a week in may 2008. We had a wonderful stay, the hotel has been totally renovated and deserves its 5 stars. Even if we could only afford its "classic" and smallest room, we had a quite large room for french standards, a brand new marble bathroom with bath and shower, king... more