When we arrived at half past 9 in the evening the hotel was closed and the phone was not answered. So we couldn't get in eventhough we paid for the night and told them in advance we were gonna be late. We had to look for another hotel.
The next day we confronted the staff but even with the reservation in our hand it was like they had no clue what we were talking about (my husband is German, so it was not a language problem). They just seamed to be in other place or dimension.
When we stored our luggage for a couple of ours on the last day, there was nobody when we came to collect it. We just couldn't get to it and had to leave for the airport. Again the phone was not answered.
Furthermore the hotel is way to expansive compared to other hotels in Munich. The rooms are small and breakfast is not very fancy. For this kind of money there are better places with friendlier staff.
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