The staff were welcoming and helpful, and the location was perfect for my purposes. U-Bahn, S-Bahn and Touring buses are all within easy reach and the best of shopping and dining are, figuratively, on the doorstep. I would return like a shot, given the chance. The only small drawback was the inability to control the room heating, but I did... more

The worst hotel we have ever stayed in. This hotel is listed as a 4 star, to be honest 1 star would be too generous. I would not reccomend this hotel to anyone, unless you like staying in rooms dating back many decades! more

When we saw out room on the fifth floor we decided it must be unique, so strange was the layout. But on our return a quick check with tripadvisor revealed our comments mirrored almost exactly those of Elsiedoubleyou. Our twin room also had beds at opposite corners of the room but ours did not boast a desk but an octagonal... more

We stayed at Hotel Zoo three years ago and were very happy with it so booked it again for this trip. Unfortunately we were very disappointed this time around as although the lobby/bar areas are welcoming and up to date, the rooms/bathrooms are now very tired and are in need of refurbishment and modernising. The rooms/bathrooms are certainly 'no frills'... more

From the outside and in the lobby area, the hotel looks great. But when I entered the room I was a bit dissapointed. I had booked a standard room. It looked old and gave you an uncomfortable feeling. So until the next night I decided to change to an executive room. When I asked for the price in the reception... more

When I booked it on line, I was happy I found this hotel. 4**** at a good price in a great location in Berlin...with the great pictures, I was sure I made a good choice!!! The result is terrible. The front desk looks pretty good but when you access the room, what a disappointment. The rooms are big witch is... more

With great location (just a few minutes walk from Zoological garten station) this hotel provides good value for money if booked with discount from one of the internet sights. We got a room on the 5th floor facing the garden so it was very quiet. The room was very big with a big bathroom. It was really clean but the... more

First of all the location is great and the entrance of the hotel/reception is very modern and when we arrived we were sure we made the right choice..But when we took the elevator and we were on the second floor we started to get dissapointed..Nothing reminded us of a four star hotel. The carpet of the corridors is really dirty... more

On arrival we were allocated a twin room which was not what we wanted as a couple on a romantic break. The twin room had a very odd big white desk unit-type thing running across the middle of the room dividing the two beds - rather like a student study room in university digs. The room was very small to... more