Never a 4 star hotel. Location was the first thing to be concerned by, it's not exactly in a nice area and you don't feel particularly comfortable leaving your car in the exposed parking area behind a dodgy-looking fruit machine place and a penny markt. 'Renovations' were going on when we arrived and I was stunned when I saw that... More

We stayed at the Carat for just one weekend night when visiting the Model Railway museum. The hotel is in a quiet but rather stark area in Veddel. We got the impression that it's not a nice area to wander about in, but there's a convenience store on the hotel doorstep and it's just a 10 minute taxi ride into... More

The hotel does not definitely earn four stars maybe two and a half. They say, there is air condition and safe in every room but that is not true. In the breakfast room the hotel personnel was eating chewing gum while serving guests. They were friendly but did not look happy as they should do in customer service. Internet costs... More

I stayed here for 3 nights, not a good neighborhood, the metro was a 15 minute walk, and something that happened for the first time: despite in charging my credit card. they asked me for 100 euros, that they would give me back when i left!!!??? the next customers that arrived were not asked for the "safety money", and coincidentally... More

On a recent business trip to Hamburg I stayed in 3 different hotels. This was the worst of the 3 by some way. The hotel is a 20 min taxi ride outside of Hamburg and is located next to the main motorway that feeds Hamburg. The traffic starts around 6:30 in the morning and is within throwing distance of the... More

rooms were very clean, good A/C system. staff were were helpfull and friendly upon check in, arranged early breafast for me as I had a plane to catch. Good location, near the port and close to the city. Will go back again.

Booked this hotel after a good price. The location of this hotel is poor a good 10 min walk to veddel station. We did not feel safe walking back at night. Free parking at the hotel is a laugh there are only a few spaces or you have to park in the supermarkets car park at the back unless you... More

At the weekend they serve breakfast until noon which I think is enormously civilised and I would encourage governments to draft this is as a legal obligation for hotels the world over. That apart, the buffet breakfast was only adequate. Not fabulous but certainly not the worst breakfast I've ever had. Decent juice and tea but let down by a... More

Absolutely awful!!!! This hotel is not worthy of a four star rating. One of the worst hotels I have ever stayed in. To make matters worse it's part of the Gresham group. In Ireland this hotel would have a high standing and I booked this hotel based on the reputation of the Gresham Group. What a mistake. This hotel has... More