While the hotel is clean but basic, it was a regular feature that people had to queue for breakfast in the morning, whether they turned up at 9 or 10. This meant either waiting for up to half an hour or being sent on foot to visit one of the nearby partner hotels. We did this on our last morning... more

The location is perfect if you are arriving at the main train/bus station as it is right across the road. It is very clean, but the rooms are tiny (we had a double and there wasn't room for both of us really) and I wouldn't bother getting up for breakfast - there isn't very much, not re-filled very often and... more

Just back from a 5 night stay at the Polo. The hotel is so close to the main railway station and the u-bahn and s-bahn it was an ideal place to see the sights of hamburg and around. The room and hotel generally were very clean and tidy and all the staff were helpful and cheery throughout the stay. The... more

The hotel is located very close to the main railway station in the center of Hamburg and only a couple of minutes from the subway station. The staff was friendly and helpful. The room we stayed in was clean and spacious. Free wireless internet was available in the room through a service called LAN1. There was also a computer in... more

located close to the main railway station and the main bus station, this is convenient if your trip is long. the area is in fact rather safe (as safe as transportation centres can be) and totally quiet. but mind that these are some 2-3 metro stops from the city centre. wi-fi access is free, easy and works absolutely fine. the... more

Hotel is in a great location - only minutes away from the central train station and directly opposite the main bus station. Staff were really friendly and helpful and most of them whom we spoke to spoke good English as well. Hotel was clean and the room was a decent size, as was the en-suite. There is free wireless as... more

Great location across from the main bus station and 2 minutes walk from the main rail station. Clean rooms and good reception staff. Reasonably OK breakfast. Good and free wireless internet access and also free Hotel PC available. We will stay there again. more

Ideal location by bus station and 3 minutes walk from main rail station. Not a luxury hotel and our attic room was really quite pokey. However everything was spotlessly clean and everything in the bedroom worked. Pretty good breakfast, but dining room a bit crowded at peak times. Reception staff were helpful. If you want a simple good value centrally... more

I did a lot of research on the Trip Advisor website try and find the most suitable hotel for my two night "boys weekend" in Hamburg and eventually plumped for the Hotel Polo due to its central location, price, and appearance (from its own website). This hotel is totally brilliant in terms of all the things you would expect when... more