We had a very awful experience when we stayed a whole week in Intercity Hotel in Frankfut. The service was really bad: at the reception most people was unkind, never a smile, no disposal to solve problems! They even blocked us our credit card company, saying that they have to keep the whole card amount as guaranty! We have travelled... more

Terrible service, internet is a joke. It was always down. We asked for more pillows, had to go to reception, where there was always a line. Asked for another coffee cup for the room, there was only one, told to go to the restaurant to get it. Asked for breakfast to be given to us, since the internet was always... more

We booked this hotel for three days because we were across the street from the train station and got a good price on Bookings, who we ususally go through for good prices in Europe. The hotel was nothing fancy, but nice and super convenient to getting on and off the train to our hotel. Its only downside is the fact... more

Stayed at the InterCity Frankfurt for one night while transiting between Berlin and Munich/Garmisch with 3 male friends. I've been to Frankfurt before, I was stationed here with USAF 4 years back and was familiar with the city and surroundings. The InterCity is adjacent to the Hauptbahnhof (main/central train station), literally a 2 minute walk across the street. We got... more

I chose this hotel because of it's location and because Intercity Hotels belong to the Steigenberger Group to which I am familiar and a big fan of. The area is obviously not the best, if you're looking for a scenical type of neighborhood, keep looking, Rail Stations tend to be surrounded by seedy dodgy areas and Frankfurt is not an... more

Hotel claimed 'free' minibar included in the price. Yes it was free but you hardly got anything e.g enough for one person (one small lager / one coke / one orange / one water) when there were two of us. It is only replenished the next day also. Reception staff very ignorant. Also we booked what was supposed to be... more

My wife and I only stayed in Frankfurt for one night. Its only a stones throw from the railway station so don't bother about getting ripped off by a cab driver. The hotel is very average in all areas. Its architecture is very bland and so are the rooms and service. Ok for a quick stop over. Frankfurt is a... more

I was staying at the InterCity for work, and having stayed previously at the InterContinental, it was of course always going to be different, but at half the cost it does represent good value. However...... Check In Very long queue at check in as a large group was in front of me. This is a big hotel, with a very... more

Yesterday I was in Frankfurt on business and was booked into the Intercity Hotel across from the train station. I only hope that the company saved money, because comfort was certainly not an issue. It is true that one hears no train noise. However, the noise inside the hotel is considerable. Doors banging, closets in the adjacent room opening, elephantine... more