Some of the rooms need refurbishments, however, excellent service, great staff, very personal - over 3 years I stayed there once a month for 3 - 4 days and always loved it. more

We have stayed in this hotel after busy day spent at Frankfurt Messe and found it near perfect. The hotel is located in its own park with lake, outdoor swimming pool, tennis courts and fountains. The room we've got was on the ground floor with direct access to the lawn - nice touch! There was a lot of space but... more

This ended a month-long backpack trip for us so let me start off by saying it was the perfect end to constant crowds and company and very little personal space. Its vast halls and outdoor spaces were virtually empty the day and night we were there and that is exactly what we wanted. We had free reign of the large,... more

One of the best hotels I have ever experienced. The hotel service is outstaning. The children enjoyed the poolside spa. The adults enjoyed the comprehnsive exercise area and the jog in the adjoining forest. The hotel staff is earger to help in anyway from the shuttle driver to the Spa Manager (Mr. Stevens) to th front desk staff (Mr. Schemming)... more

nice hotel, however 20 euro ride from Frankfurt. They told us they had a shuttle service but when we got the the shuttle stop there was no phone number for the hotel and when we phoned them we were told the office was not open until 9am, no help when we arrived at 6.30am! After a 30euro cab ride we... more

I am really disappointed and upset about the Kempinski. On the day of the check out, my beauty case with expensive beauty products and some other items (chanel shirt, hair product, etc.) were stolen from our room. It was the first day of our honeymoon. So you can imagine how we felt. We immediately told the management about the incident.... more

First of all you need to be aware that this hotel is not in Frankfurt, but in Neu-Isenburg / Gravenbruch which is quite a distance both to the city as well as the airport. Tripadvisor lists this hotel under both Frankfurt and Neu-Isenburg where in fact these listings should be merged. I have booked a day room in this hotel... more

Yes, the Kempinski is a rather old hotel and definitelly needs renovations. The good news is that they started and already renovated some rooms in the old part of the hotel. This rooms are made very nice, new bathroom, parket, furniture, 32" or 37" flat-screen TV etc. If you get one of that rooms the Kempinski ois worth the money... more

Beware this is not a 5*hotel, I booked this hotel for 2 nights as a valentine/anniversary treat at the end of our German tour. When we arrived we were given a very nice room in the new section of the hotel, but unfortunately it had twin beds so I asked if we could be moved so that we could have... more