Great location, beautiful old building, helpful friendly staff, top quality breakfast buffet, very quiet and private feel to the massive room and bathroom, immaculate, very comfortable firm bed. TV didn't work, bed frame scratched up, chairs antique looking but extremely uncomfortable and impractical for sitting in for more than a moment. Business center had computers and a printer but the... more

My husband and I spent 2 nights at the Excelsior Ernst during the marathon weekend in which he was taking part. Our overall experience at this hotel was positive. The staff were extremely friendly and efficient. Judging from other readers' reviews, it seems we were allocated a good (renovated) room located off a square hall with a tinkling fountain. The... more

I stayed there on a business trip. With Amex I had an upgrade and was welcomed by a bottle of champagne and what I assume was an upgraded room. The location is excellent and the front desk personel pleasant. The gym is poor, but the sauna etc. are nice. The main restaurant and the bar are very nice as is... more

We selected this hotel due to its' inclusion in the Leading Hotels of the World and it did not disappoint. Having read the reviews here, we found it odd and an "omen" that we were immediately offered Room 411 which we declined. The front desk staff were curious to know the reason and we informed them about the comments here.... more

I was very pleased with my stay during Easter 2007. The service at the front desk was as usual excellent. My room was a good size and clean (I was upgraded as part of my membersip of Leading Hotels of the World). The staff in the Piano Bar were friendly and made some very good cocktails. The hotel's restaurant Hanse... more

The service in this hotel was absolutely impeccable and perfect from all staff everywhere. Good location across from the Cathedral. Agree with what some other reviewers say about the rooms though - not all of a five star standard at all. There appear to be two parts to the hotel - part of it has been upgraded and parts haven't... more

We booked a three day stay in this fantastic hotel after finishing a River Cruise on the ss.River Queen - from Basel, Switzerland to Cologne, Germany. Our stay was Dec. 23, 24 and 25 - returning home on the 26th. The hotel was not busy, so they upgraded us to a suite - with a full live beautiful Christmas Tree!... more

The Excelsior Hotel Ernst did not meet our expectations of a 5* hotel. Our allocated room (411) was basic, stark and uninviting. The bathroom was marble and clean which was acceptable. We did not complain about the room, as we would expect a 5* hotel to have a consistent standard throughout and therefore assumed that other rooms would be equally... more

MYself and a girlfriend have just spent 2 nights at this lovely , comfortable hotel. Wonderful for the christmas markets , cathedral is just across the road. trainstation 5mins away. We were not happy with the first rooms offered, one overlooking busy road, other over courtyard but ventalation shaft from kjitchen . The staff found us 2 other rooms, no... more