Nice staff who spoke good English and had some good advice on places to visit. We had a room on the ground floor, which was quite big but very cold (despite the heater being left on) and being right next to reception it was very noisy, especially when they set up for breakfast early morning.

We stayed here in December, with our family. I shared a room with my sister which was on the 2nd floor. My parents had a room next to the reception desk on the ground floor. My sister and I had a good night sleep there, only occassionally we heard some noises from another room. My parents did not have such... More

We had two separate bookings for consecutive nights (ie. different rooms) they insisted we pay for BOTH bookings and made us leave to get cash out instead of allowing us to pay for the second booking on the following day. Bad sign!! We reached our room and couldn't even open the door the whole way because the bed was in... More

The hostel is in a convenient place, though hard to find. The rooms are small, but adequate, and clean. The staff were very friendly and helpful with directions, and are available 24 hrs. The breakfast area is very small; it's much easier to grab a bite in one of the many places to eat nearby.

Rooms were average, location perfect. Breakfast was forgettable but great places to have coffee close by. Expensive compared to hostels in other places. But hard to beat the friendliness of the staff and 24 hour desk.

Really helpful staff make up for so many other things. We really liked the staff here, they all spoke English (and many other languages). The room we were in was small and the air conditioning was noisy. However, the location was excellent, only minutes from Alcazar and the Jewish quarter. During our stay I had a medical problem and Diane... More

We booked for this hotel and carefully selected it for its atmosphere and facilities as well as location. We paid in advance -as was insisted on - via booking.com, we even had further emails with the hotel confirming the booking and arrival arrangements. When we got there at 11 am on the day, we were told there had been a... More

I was traveling alone, and wanted a location within walking distance of the Cathedral and the Alcazar, etc. This was a good location. They put me in a room next to the front desk where I could hear the receptionist clicking on the computer, the phone ringing, the man snoring in the room next to mine. It was horrible! I... More

The staff, particularly Diana (day shift), was very helpful. Great location, modest breakfast but free coffee and apples all day -- nice touch! It was also a luxury to have access to a free, fast computer. Room was clean (no view) but had AC and the bed was comfortable. I was disappointed that the "free shuttle service" was only free... More