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AC Hotel by Marriott Ciutat de Palma

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Traveller (144)
Room & Suite (73)
Dining (20)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#68 of 96 hotels in Palma de Mallorca
Location
Cleanliness
Service
Value

AC Hotel Ciutat de Palma is an excellent choice for travellers visiting Palma de Mallorca, offering many helpful amenities designed to enhance your stay.

Nearby landmarks such as Llotja (0.6 mi) and Passeig des Born (0.7 mi) make AC Hotel Ciutat de Palma a great place to stay when visiting Palma de Mallorca.

Rooms at AC Hotel Ciutat de Palma offer a flat screen TV, air conditioning, and a minibar providing exceptional comfort and convenience, and guests can go online with free wifi.

24 hour front desk, room service, and a concierge are some of the conveniences offered at this hotel. A fitness center and a lounge will also help to make your stay even more special. If you are driving to AC Hotel Ciutat de Palma, parking is available.

While in Palma de Mallorca be sure to experience local oyster favourites at Ombu, La Parada del Mar, or Mercado Gastronomico San Juan.

If you’re looking for things to do, you can check out Catedral de Mallorca (0.8 mi) or Bellver Castle (0.9 mi), which are popular attractions amongst tourists, and they are all within walking distance.

Enjoy your stay in Palma de Mallorca!

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Business Centre with Internet Access
Conference facilities
Baggage storage
Car park
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, Catalan and 2 more
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
492Reviews11Q+A67Room tips

Reviews
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Radek wrote a review Dec 2023
317 contributions119 helpful votes
+1
A 15-minute walk to the Palma cathedral. Many restaurants and pubs nearby. Looks somewhat plain inside as for a 4-star hotel, both breakfast (18 EUR per person) as well as underground parking (28 EUR per night) overpriced. Hardly any perks for Bonvoy Platinum customers (a 10 EUR discount is rather a joke). Rooms comfortable yet do not match a 4-star venue standard.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gunnar12 wrote a review Nov 2023
Bristol, United Kingdom187 contributions41 helpful votes
During my stay in was using a Marriott-issued upgrade voucher, for which I had a written confirmation of its acceptance at this hotel. But the reception staff denied all knowledge upon checkin and publicly downgraded us. Aside from the embarrassment, they still kept the upgrade voucher and its listed as ‘used at AC Ciutat’. Been contacting them regularly since to get my stolen voucher back. The hotel doesn’t care a jot. It’s basically theft!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gaspar Mas, General Manager at AC Hotel by Marriott Ciutat de Palma
Responded 6 Nov 2023
Dear Guest We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at AC Ciutat de Palma and we do apologize if you experienced any inconsistency in our service. We have read your review with utmost attention Please contact Marriott Bonvoy or hotel directly with all the details to help you with any issue. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heather O wrote a review Jul 2023
Atlanta, Georgia14 contributions8 helpful votes
Great value and nice rooms. The staff was so sweet and friendly. The rooms were big enough and the bathrooms were nice. Very nice showers!! heavenly! Best location, close to everything! Free coffee in the morning with croissants. One staff member made sure to tell us it's not free in the afternoon! haha, otherwise it is a great hotel!! And I am a Marriott member so points!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: No pool on this location but they have some parking. We got a spot for the time we were there....
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drc225 wrote a review Jun 2023
S Wales861 contributions452 helpful votes
Booked on Marriott points and were upgraded to a suite due to my Marriott status. We chose the hotel for location and the availability of onsite parking. When i reserved the parking (by calling them) i didn't ask the cost. €30 per day (we were parked for about 24 hours) seems steep but there is limited space. If I'd know I'd have probably looked for street/public parking. Everything I expected of an international class hotel although, to be fair, we didn't use the facilities. Wifi good, everything worked, etc. We found the reception staff excellent and we had both lunch and dinner at places they recommended and the recommendations were spot on. Great location. 15 - 20 min walk to the cathedral via the Santa Catalina district which comes alive at night. There are a couple of cafes across the road so we didn't pay for a hotel breakfast and simply walked across the road for breakfast. A good stay.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The onsite parking is expensive!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bmrs wrote a review Jun 2023
63 contributions39 helpful votes
AC Hotel Ciutat de Palma has a lot of potential to be a great accommodation option in Palma. The hindrance is the quality of service of a particular receptionist. The hotel is conveniently located near shops, restaurants, and places of interest. It has a small parking space with very limited slots; but it is also about two blocks away from a public parking area. There is a small gym, too. The room itself has a good amount of space. The beddings are comfortable. The safety deposit box wasn't working due to low battery. There was no digital key contrary to what was advertised. David was the receptionist when we checked in. On the positive side, he granted us early check-in and supposed late check-out. However, the negative points are unacceptable. 1) He was very rude when we were accessing the parking area. The way he asked for the guest's (my) name on the parking's phone intercom was as if I was an intruder/thief who didn't belong there. 2) He was not open to feedback when we highlighted that the parking reservation system could be improved to ensure guests receive the parking space availability memo. He kept on insisting that he sent the memo, without acknowledging the fact that we didn't receive the message. He was defensive, aggressive, and confrontational. 3) He granted us late check-out; but didn't note it down for his colleagues. Cristina had to call us past noon on check-out day to see why we hadn't checked out yet. A hotel's front desk plays an important part of a guest's stay. It was our first day in Spain after a long flight; and David gave us an initial bad impression of Mallorca. AC Hotel can be much better if David's customer service skills are improved.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gaspar Mas, General Manager at AC Hotel by Marriott Ciutat de Palma
Responded 22 Jun 2023
Dear Bmmmm First of all, we want to thank you for taking the time to share your experience with us. We are very sorry that on this occasion we have not reached your expectations. Your comments about your stay help us to know the aspects to improve We look forward to make your future stay an unforgettable experience. Kind regards Reception Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MCgiver wrote a review May 2023
3 contributions
Dear fellow tripadvisor community, I've been in Palma already on different occasions and I've been always trying new hotel, this definitely will be ranked on my top list. The check in was fast, room and clean and tidy, it's greatly located, lunch and simple but easy and the bar is welcoming. Gaspar, the General Manager was incredibly nice, the interaction although short, he made few recommendations which complimented perfectly our trip. Thanks for your wholesomeness, See you, McGiver
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jill R wrote a review May 2023
1 contribution
Not a good experience. Went up to room that was assigned and there were people in it! Went back down sent to another superior room but it was on first floor right next to elevator and when we entered it had sticky stuff spilled all over the floor and overall it seemed like it was not really clean. Went down to ask for different room and was told that it was all they had (despite it being only 5:30 - not a late check in). Told they would clean floor… which they did but still a little sticky and bathroom and rest of room seemed like it could have been cleaned better. And Air conditioning is iffy…so glad we are only here for one night.
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gaspar Mas, General Manager at AC Hotel by Marriott Ciutat de Palma
Responded 21 May 2023
Good afternoon Thank you for taking the time to share your opinion. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with our team to ensure that this was an isolated issue that is corrected moving forward. We hope that AC Ciutat de Palma will remain an option for your next holiday and that we will have the opportunity to fulfil your expectations. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Larss W wrote a review May 2023
1 contribution
I was in AC Palma just two nights during a business trip. Staff is exceptional but restaurant is superb. Quite good for a 4 star hotel. Excellent for business trips. I also reserved one meeting room and it was fully equipped.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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diningout4321 wrote a review Apr 2023
Glasgow, United Kingdom158 contributions168 helpful votes
It's been a few years since we've been in Majorca & our first time staying in Palma. The hotel itself is very modern and contemporary. The communal areas are all lovely, especially the bar & breakfast room. The breakfast was top notch with plenty of hot & cold items. There was loads of selection & most items seemed local & top quality. A really nice relaxed space. Our room was a decent size with all the usual expected items, I.e coffee maker, fridge, hairdryer, safe. Also, a balcony which we didn't expect. My only gripe was the bathroom door. It doesn't have a catch & swings open both ways, at no point being able to be fully closed. There was also a 1- 1.5cm gap all the way around the whole door from the door frame. I was with my husband, so not such an issue, but it really would have been an issue privacy wise if you were away with a friend or work colleague. Noone wants to be heard on the toilet.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claudia S wrote a review Nov 2022
Grafton, Massachusetts6 contributions
Friendly, helpful and engaging staff. I loved the champagne offer at registration. Rooms are cozy and comfortable. Within walking distance to the marina, which was helpful for me. Close yo many restaurants by the main road and quick ride to shops and cathedral.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£104 - £174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ac hotels palma de mallorca
LOCATION
SpainBalearic IslandsMajorcaPalma de Mallorca
NUMBER OF ROOMS
85
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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AC HOTEL BY MARRIOTT CIUTAT DE PALMA - Updated 2024 Prices (Palma de Mallorca, Spain)

Frequently Asked Questions about AC Hotel by Marriott Ciutat de Palma
Which popular attractions are close to AC Hotel by Marriott Ciutat de Palma?
Nearby attractions include Mercado de Santa Catalina (0.3 miles), Alchimia gin club (0.2 miles), and Auditorium de Palma de Mallorca (0.3 miles).
What are some of the property amenities at AC Hotel by Marriott Ciutat de Palma?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at AC Hotel by Marriott Ciutat de Palma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at AC Hotel by Marriott Ciutat de Palma?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at AC Hotel by Marriott Ciutat de Palma?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to AC Hotel by Marriott Ciutat de Palma?
Conveniently located restaurants include Izakaya High Japanese Cuisine, FaBrick food & more, and Bistro Esencia.
Are there opportunities to exercise at AC Hotel by Marriott Ciutat de Palma?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at AC Hotel by Marriott Ciutat de Palma?
Yes, dry cleaning and laundry service are offered to guests.
Does AC Hotel by Marriott Ciutat de Palma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at AC Hotel by Marriott Ciutat de Palma?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Catalan.
Are there any historical sites close to AC Hotel by Marriott Ciutat de Palma?
Many travellers enjoy visiting Sa Llotja (0.6 miles), Palau de l'Almudaina (0.8 miles), and Son Marroig (1.6 miles).