The man on reception was friendly and kind to us, and this was the best part of our stay here. We spoke in Spanish, but he could speak some English too. The hotel is conveniently located near the bus station which connects you to other parts of the island and the airport, which is why we chose it. However, the hotel is about a 20 minute walk from the centre of Puerto Cruz. The hotel is also on a steep hill, and there are 100 or so steps to walk up, but there is a ramp to pull a suitcase. The rooms are quite small, and could be improved if some of the old dark wooden furniture was removed. The bathroom was updated and clean, but the gigantic cockroach in the bath turned me off so I just brushed my teeth and got out of there. Breakfast was advertised, but we were told in the morning there was none available. The hotel wasn't expensive, but I have stayed in cheaper places that were of better quality. more