We stayed at this hotel over Christmas and New Year. The hotel, its services and location were good. However, a number of the hotel staff (specifically the senior male bar and restaurant staff) were disrespectful, rude and obstructive. All other staff including the more junior restaurant staff, the housekeeping staff and ‘most of’ the reception staff were extremely courteous and... More

Sol hotels are usually above average, however, there's always the exception! First of all, we visited just before xmas and the roadworks..etc, mentioned so many times in TA are more or less complete and are no longer a nuisance. Twin, sea facing room was OK, although a bit worn around the edges. Could feel the springs in the mattress and... More

The room had a run down feel and very weak internet connection and so asked to change room,which they willingly obliged. The room was spacious but had a run down feel,internet worked but very slowly. Main problem was in the day the room was just too warm and yet they turn of the ac in September. So because of that... More

Puerto de la Cruz is a lovely town – great shops and restaurants, a cute town square, nice walks along the water and home to a fabulous zoo. This hotel is totally decent – nothing luxury but the rooms are clean and nice, the pool area and breakfast is good, really nothing to complain about. I would highly recommend visiting... More

This hotel is unsuitable for people with walking difficulties - very difficult slope plus 150 steps into town. Very noisy, dreadful roadworks at the moment, but that aside hotel on main road. Only way to avoid some noise is to pay 8 euros for sea view. No air conditioning in winter, you have to open balcony door to try and... More

I spent a week at this Hotel at the end of August and enjoyed it very much. Although there are ongoing road works (much of Puerto de la Cruz's roads are being converted into more pedestrian friendly boulevards) nearby, this did not detract from the qualities of the Hotel itself and, when finished, will improve the area. Although out of... More

We go every year to this hotel and have alrways been treated perfectly. The food was excellent, the pool the right temperature. The evening entertainment great fun. The room is comfortable, with a good mattress and pillows. It will be great when the road improvements outside are finished. Yes, there are some little things that could be improved, such as... More

Hotel a little bit tired but renovation is in progress and our room had been the subject of a 2/3rd refit so fairly acceptable. The pool area at the lower level has been redone and is very nice but the upper pool is very average. The saving grace for the hotel is that the hotel staff are fabulous. However be... More

We have just returned from a 1 week stay at the Sol, Puerto de la Cruz. Our first time at this hotel but certainly not our first time in Puerto de la Cruz. The first thing to say is that the hotel is currently surrounded by ongoing road works. The whole resort is undergoing a face lift and much of... More