We are a mature couple and we went for the Festival weekend to Puerto de la Cruz. The hotel is well situated for the coast and the town. The room on the 10th floor was clean, quiet and comfortable. The staff were helpful and the buffet food was very good. A good hotel for a short break. A word of... More

I stayed there with my future son in law,my husband and my three teenagers we first arrived there about midday,we went to check in and the receptionist said that there was no swimming pool and my future son in law uses the gymnasium quite a lot there was no gym at all. The next morning we went down for breakfast... More

We booked the holiday short notice over the internet through icelolly.com and had a good price seeing as we were going full board. Eventually after nearly an hour and a half on a mini bus, on arrival the first imression of the hotel was very good and the staff were very nice. The food the whole length of the stay... More

Arrived at the hotel to a friendly and warm reception and also to the fact that the beach, restaurants and shops are practically on the front doorstep! The standard double room we got was at the rear of the hotel which had a great view of the town and, in particular, a fantastic sea view. The room was nice, clean... More

be careful. i booked 2 rooms with hotels for u for this hotel. there was stuff sa children toys , my jacket and some costume jewellery stolen from room. i have also informed hoetls from u. lets see there response. this is def not a 4 star hotel. rooms smelled and food was v v tired looking. v disappointed More

The Hotel is in a great location. Rooms are large & clean. The staff are friendly. The Orotava is occupied mainly by elderly Spanish & German people, which we did not find a problem. The pool is closed until further notice, however the Hotel does offer free passes to the Lago Martinez, which is only five minutes walk away. We... More

We stayed for Christmas and New Year-this was our second visit. This is a large (12 storey) hotel in a central location. It is within easy walking distance of the town centre, shops, ocean front and other attractions. On arrival the staff were very helpful and friendly and remained so throughout our stay. The hotel itself is looking a little... More

This Hotel is in an excellent location, the rooms were a good size with plenty of hanging space, bathroom large and clean. Sevice was good & reception staff very helpfull. NOTE the pool is closed & from what we saw would be for quite a while, however the Hotel gives free passes to the Lago Martinez which for us was... More