We quite often stay in Puerto Cruz for the New Year and this time selected this hotel for its location - just 5 minutes from the best beach in the town, next door to Loro Parque. Room was quite adequate - clean and spacious, can't complain about service. Free WiFi in te lobby. But food... Firs you have to wait... more

My husband and I spent New Year here. It is a beautifully designed hotel with a calm and airy atmosphere. Although the place mainly hosts people over 40, New Years Eve was festive and cheerful with free sparkling wine and fantastic fireworks. Rooms were kept clean and tidy every day and the main restaurant had a good selection of food.... more

Very big hotel and spotlesly clean. Room spacious but the beds are rock solid. We had a sea view with a balcony above the bussiest 2 roads in Tenerife..the traffic noise was all day and all night....and also to get to the beach you have to cross the roads. The food was ok but was quite repetative as buffet style... more

Stayed at the Gran Turquesa four nights and when coming back I am really not sure how to grade it. The hotel had alsmost everything one could ask for. The hotel offers breakfast, half pension, full pension and all inclusive. There were two pools (temperated) and a massage bath (35c) available without any fees and had indoors spa where you... more

we have just returned from this hotel we went for our honeymoon august 17th 2008. The first impresions of the hotel, we thought it was a very nice clean hotel very big and seamed quite posh so we thought we had picked a very good hotel. The room was a very good size with a large balconey with table and... more

we arrived quite late at nite and the porter took all our luggage to our rooms which was really good as we where in a party of 9. the apartments adjacent the hotel where excellent although the view was a brick wall but there was a WASHING MACHINE IN PERFECT WORKING ORDER MADE UP FOR THE VIEW. the food was... more

We arrived at this hotel on Christmas Eve for a family holiday only to be told we had no reservation. The reception staff could not have been less helpful, did not speak good English and almost ignored us. We presented the hotel booking voucher and proof of purchase only to be ignored. We were a group of 7 family members... more

Great Value Holiday booked through Mercury Direct . Hotel was very good value for money ( we paid £800 approx each for three weeks all inclusive ) . Hotel common areas / bars / pools restaraunts etc were allways clean and tidy and well appointed .The hotel room and en suite bathroom were clean and well appointed and of a... more

Two weeks at the Turquesa as a Saga traveller ! Vast hotel - unattractive from outside but pleasant enough inside. Staff courteous & efficient. Rooms clean & functioning properly. Enormous dining room - rather an assault course for some frailer Saga guests. Food good for buffet style mass catering. Plenty of fresh fruit & salad. Enjoyed the Papas Arrugidas -... more