Have been going to Puerto for 20 years and have stayed it several places. This was our first visit to the Alta and found it to be very good value for what we paid. We had a two bedroom apartment on the 8th floor. It was very clean and as we were out a lot of the time was suitable... more

Stayed in 2 bed apartment with two friends. Rooms clean but lacking furnishings. The list of items that spoiled our stay includes Water heater for apartment located in kitchen cupboard leaked, and only supplied enough hot water for one shower, with a wait of 2 hours before the next. Oven in cooker did not work, along with only 3 out... more

the alta is in a good location in puerto , very central to everything that you will need for your holiday , short walk to beach , san telmo , not far from old town , which i personally prefer ! A super market across the road , and getting a taxi no problem. The appts are very nice ,... more

We have just returned from a holiday at these apartments and enjoyed our two week stay in Puerto de la Cruz very much. As most reviewers have previously said these are budget apartments so the quality is not going to be fantastic. We stayed in a two bedroom apartment which was big and clean. All the wiring/sockets were intact and... more

First things first - be realistic. You will be paying budget prices for an appartment. My expectations were therefore not overly high but would have been happy with a reasonable appartment and service. The location is just about as perfect as it is possible in the island - so handy for the main town that everywhere is walking distance. The... more

Having read the reviews on this site i was worried about staying here but when we arrived we were pleasantly suprised. the apartments are very clean and have recently been refurbished. staff are helpful and although the pool area is small we didnt have a problem with sunbeds and the lido is only a five minute walk. There is a... more

We are a family with two children aged 6 and 9, we chose the apartments as a last minute booking. The apartments are run down and in our case very badly maintained. We arrived very late due to a delay with the flight. The car park under the building was very tight and difficult to use, only really confident drivers... more

I booked a 2 bedroom apartment through a travel agent (was just looking for a cheap holiday) and ended up in the Alta Apartments. First impressions were that the place looked a bit tired and worn. The apartment was perfectly clean but the small details let it down - wallpaper coming off the wall of the bathroom, a dodgy shower... more

The apartments that we got were really comfortable, clean and had well equiped kitchens. The location was great, just 100m from the sea and from the shopping/eating area. Staff were really friendly too! The only downside to this place was the carpark that was very crammed, altho this was also due to the fact that we were driving a van.... more